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This topic contains 2 replies, has 2 voices.

Last updated by Marcos Vinicios Barreto 2 months, 3 weeks ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
July 22, 2019 at 3:42 pm #4259635

timA-5

I am trying to: Translate one Portfolio post

Link to a page where the issue can be seen: hidden link

I expected to see: no one of the WP Bakery fields does translate if i add tha german content and try to translate in english nothing happens.

Instead, I got:

July 23, 2019 at 1:51 am #4262015

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

July 23, 2019 at 11:33 pm #4269249

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the updates and the provided details. I took a detailed look in your website and noticed the translation editor are properly showing your WPBakery shortcodes for translation as you can notice if you click to translate a portfolio post. Actually I needed to enable WPML Translation Editor from your WordPress Dashboard > Plugins menu for test purposes. As regarding the fields I noticed the changes are not save for your translations, this is why I recommend you to try the following:

1 - Deactivate all the plugins. except those related to WPML and the ones directly related to your page content such as theme addons, page builders etc.

2 - Activate one by one testing your fields untill the culprit one is found.

IMPORTANT: Please, note, a backup is required for security reasons and to avoid any data loss, you can use the https://wordpress.org/plugins/backupwordpress/ plugin for these backup needs.

Please, let me know if this approach works for you. Have a nice day.