Problem with languages - emergency!

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Supporter timezone: Asia/Singapore (GMT+08:00)

Tagged: Bug

This topic contains 0 replies, has 0 voices.

Last updated by Kor 13 hours, 27 minutes ago.

Assisted by: Kor.

Author	Posts
April 18, 2025 at 6:54 am #16946363
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. Our 2nd Tier Support checked and to prevent this issue from happening, you'll need to uncheck this option "When deleting a post, delete translations as well" in WPML > Settings > Posts and pages synchronization. Could you give this a try and let me know how it goes?
April 18, 2025 at 9:20 am #16946789
kristoferJ-2	Hello. I tried it - right now it seems images didnt dissapear BUT site went to critical error after removing Estonian language: hidden link Also in WPML it gave this same error notification as before (screenshot in attachment).
April 18, 2025 at 9:23 am #16946822
kristoferJ-2	hidden link
April 18, 2025 at 10:57 am #16947027
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. That page breaks because I've deactivated most of your 3rd party plugins. Please reactivate your 3rd party plugins and also, keep all plugins updated. Let me know how it goes.
April 19, 2025 at 3:48 pm #16949068
kristoferJ-2	Hello. I tried this on live site where every plugin is activated. Still shows the same error, you can check live site and test - I have backups. Password is same: hidden link
April 21, 2025 at 12:51 am #16950440
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I've checked and you'll have to add the Estonian language back again. Then, uncheck this option "When deleting a post, delete translations as well" in WPML > Settings > Posts and pages synchronization. Once you've done that, delete all Estonian language media from the WP > Media Library. Then, delete the Estonian language again and see if it works.
April 21, 2025 at 8:11 am #16951116
kristoferJ-2	Hello, some images dissapeared but I guess I can reupload them. But some errors are still appearing. Check image. hidden link
April 22, 2025 at 4:52 pm #16956671
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. It looks like we’ll need to remove this data manually. The only way to do this is by re-enabling the language, navigating to the relevant sections, and deleting the content manually. Would you like me to show you an example of how to do this?
April 23, 2025 at 8:43 pm #16962018
kristoferJ-2	Yes I would like to see example. Thanks.
April 24, 2025 at 4:14 pm #16965442
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. You can refer to this screen recording hidden link .
April 25, 2025 at 5:02 pm #16969524
kristoferJ-2	Ok, it seems I just cannot remove Estonian language, as when you deleted Estonian filters then all filters went missing on product page. I just think Ill have to agree with that I cannot delete Estonian language it seems like it has too many issues with it. Also images are missing for few months in google and this seems to be also WPML problem, we think right now we just have to create new website from scratch without any language plugins...
April 25, 2025 at 5:30 pm #16969575
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for your reply. I'm truly sorry for the issue caused when I removed the filter from the Estonian language — I didn’t intend to break anything, and I apologize for the trouble this has caused. If there's any way you could restore the site, we would be grateful, as it would allow us to troubleshoot the problem further and find a proper solution for you. Also, I'm sorry to hear about your decision to move forward without using a multilingual plugin. We completely respect your choice, but we would be sincerely grateful if you could reconsider. We are here to support you and would love the opportunity to help make the multilingual setup work smoothly for your site.
April 25, 2025 at 5:50 pm #16969600
kristoferJ-2	Ok you can try if you can find any solution I made a test site again, same pw and username: hidden link
April 28, 2025 at 6:07 pm #16976493
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Could you tell me where is the filter that you're referring to? I thought it was below the "Sort in Style", but it seems I was wrong. hidden link
April 29, 2025 at 3:30 pm #16980130
kristoferJ-2	hidden link On category pages there are filters. Screenshot in attachment. Right now I recovered from trash at filters. After removal of Estonian filters they dissapear.