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This topic contains 7 replies, has 2 voices.

Last updated by Carlos Rojas 1 year, 1 month ago.

Assigned support staff: Carlos Rojas.

Author Posts
August 9, 2018 at 2:33 pm #2629241

P1X3L0V4

After re-scanning woocommerce for phrases to translate we got an error visible in admin area:

We have detected a problem with some tables in the database. Please contact WPML support to get this fixed.

Array
(
[language] => en
[context] => woocommerce
[gettext_context] =>
[domain_name_context_md5] => 267cc53454cb3dcfb04ec4f77524beff
[name] => 06de17789da6813ae428a4bc3297af73
[value] => Sorry! We tried, but we couldn't connect Jetpack just now ?. Please go to the Plugins tab to connect Jetpack, so that you can finish setting up your store.
[status] => 0
[translation_priority] => optional
[allow_empty_value] =>
)

August 9, 2018 at 4:57 pm #2630135

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

I would need a sites snapshot if possible.
We usually recommend the free Plugin “Duplicator” for this porpoise.

If you already know how Duplicator works (http://wordpress.org/plugins/duplicator/),
please skip the following steps and just send me the installer file and the zipped package you downloaded.

★ Duplicator Instructions: hidden link

Send me both files (you probably want to use DropBox, Google Drive, or similar services, as the snapshot file will be quite big)

❌ IMPORTANT ❌
Remember to create or keep an admin account for me before creating the snapshot, or I won’t be able to login. You may delete the new admin account once the snapshot has been built.

I will enable your next answer as private so you can provide me the information securely.

Kind regards,
Carlos

August 10, 2018 at 7:33 pm #2635339

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,
Thank you very much for your feedback and the information provided.

Could you provide a download link with a copy of the database of the site?

Please edit your previous message and paste the the download link.

Best regards,
Carlos

August 10, 2018 at 7:55 pm #2635389

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,

I consulted one of our specialists and the issue seems to be this one: https://wpml.org/errata/duplicate-entry-for-key-uc_domain_name_context_md5/

Could you confirm it's the same issue?

Best regards,
Carlos

August 13, 2018 at 7:34 am #2639002

P1X3L0V4

Hi Carlos,
Thank You for the reply.
I believe it is the same error although there is no "Duplicate entry" at the beginning
As far as I understand the database error have nothing to do with translation conflict between plugins.

Can You please provide info how can we reset woocommerce translation phrases or simply override installed translation to the one form official Polish .mo file. Without it we will not be able to use core plugin functions.

I made a database file for you at out FTP:
/domains/foliobooks.pl/public_html/foliobooks_wordpress.sql
Login details were included in previous message

August 13, 2018 at 6:18 pm #2640868

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,

I would like to ask you to follow this steps in a test site:
- Go to WPML -> String Translation -> Filter the domains you desire to override (woocommerce strings) -> Select the strings -> Use the button below the table to delete the strings.
- Go to WPML -> Theme and plugins localization -> Scan Woocommerce again.

If you try this in the live site, please don't forget to create a full backup of the site before any change, for security reasons.

Could you tell me if the steps above solved the issue?

Best regards,
Carlos

August 21, 2018 at 7:08 am #2662048

P1X3L0V4

Hi again,
We successfully deleted old strings and installed new ones but there still is a conflict between plugins that is not supposed to occur. We are currently consulting this issue with plugin creators and I will report back after their programmers will look at the code. Thank You for the help so far. I'd like to leave this thread open just in case...

August 21, 2018 at 1:58 pm #2663401

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,

I'll be waiting for your message.

Best regards,
Carlos