Problem with translating META box values from JetEngine (copying) when translating a page

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Supporter timezone: Europe/Madrid (GMT+02:00)

Tagged: Documentation request

This topic contains 24 replies, has 0 voices.

Last updated by Paola Mendiburu 2 weeks, 1 day ago.

Assisted by: Paola Mendiburu.

Author	Posts
May 18, 2026 at 7:48 am #18041778
forward-d.o.o.A	Hello, we just translated the pages to DE in IT languages. But the META box values from JetEngine did not copy to the other language. We are attaching the screenshots. What could be the issue?
May 18, 2026 at 11:37 am #18042736
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hello, Thank you for contacting us To achieve this behavior, you need to set the configuration to 'Copy' for these fields. Please follow the steps described in this guide: https://wpml.org/documentation/getting-started-guide/translating-custom-fields/ to set the fields to 'Copy' Regards, Carlos
May 18, 2026 at 12:11 pm #18042851
forward-d.o.o.A	We already did this. That's why we asked support.
May 18, 2026 at 12:18 pm #18042861
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi, Thank you for your message. In this case, I kindly ask you to: 1.- Share the URL of the content where the issue can be seen and that we can use as a reference. 2.- Also, please share the access credentials to the site in your next message, which I have set private, so I can reproduce the issue and double-check the WPML configuration. Confirm you have created a full site backup that you can restore if necessary. Looking forward to your message.
May 19, 2026 at 9:55 am #18045177
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi there, Thank you for sharing the credentials requested 1.- However, when I visit the URL, I get this error -see attached image- 2.- Also, please share the URL of the content where the issue can be seen, and that we can use as a reference.
May 19, 2026 at 11:41 am #18045607
forward-d.o.o.A	Hello, we enabled it to ES country now. It can be seen here: hidden link hidden link - filters here and on ITA do not work.
May 19, 2026 at 11:59 am #18045740
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi there, Thank you for sharing the links Please check if there si something missing from hidden link
May 20, 2026 at 6:18 am #18047237
forward-d.o.o.A	Yes, the data that is missing are the custom fields in the back end. You can see if you compare DE version with the english one.
May 20, 2026 at 9:11 am #18047892
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi, I kindly ask you to be more specific and tell me exactly which custom fields are missing. This will help me isolate the cause of this behavior and find a solution.
May 21, 2026 at 6:14 am #18049962
forward-d.o.o.A	Hello, these are all missing that are seen on the attached photo. They are missing here: hidden link - on the german version of the back end of page Central Bled House. Its the same for other accommodation subpages.
May 21, 2026 at 9:13 am #18050726
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi, Thank you for your message There is a misunderstanding. The meta boxes won't appear when manually editing the translated post. They will be translated in the translation editor when translating the content. You can read these two guides that explain how to translate the JetEngine metaboxes with WPML: - hidden link - https://wpml.org/documentation/plugins-compatibility/how-to-translate-jetengine-with-wpml/
May 29, 2026 at 8:45 am #18068616
forward-d.o.o.A	Hello, we have tried and set them all to copy but they do not. Can you test it on your end? Here is for an example a german version od Apartments Bled: hidden link
May 29, 2026 at 11:24 am #18069343
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi there, Can you tell me where I can see the values of the metaboxes on the front end in this accommodation? hidden link
June 1, 2026 at 6:23 am #18072093
forward-d.o.o.A	Hello, we are attaching the screenshot, where you can find the filters that can use the data from the metaboxes. See the difference between DE in EN versions for example. The filters are found here: hidden link
June 1, 2026 at 8:18 am #18072518
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Thank you very much for your message. Do you authorize me to create a copy of the site and send it to our 2nd-tier support team for further investigation?

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