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This topic contains 4 replies, has 2 voices.
Last updated by The Smalls 2 years, 7 months ago.
Assigned support staff: Yvette.
Author | Posts |
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July 16, 2018 at 10:56 am | |
The Smalls |
Hi, in the web page I'm experiencing a problem. After updating (wpml, woocommerce etc), some custom fields added by a plugin (booster.io) cant be translated and are in the state of copy. Also i'm using native woocommerce product translation and in woocommerce the english version of these fields are in greek. When i go to woocommerce->woocommerce multilingual the english translations are there. Is there a way to be able to translate these fields? |
July 17, 2018 at 6:30 am #2529462 | |
Yvette Supporter
Languages: English (English ) Spanish (Español ) Timezone: America/Los_Angeles (GMT-08:00) |
Hello I installed the "Booster for WooCommerce" plugin onto a fresh local installation and was able to replicate and confirm the behaviour that you are describing. Concretely, the custom product tabs are duplicating the custom field content from the original product and it overwrites any kind of translation that might have been entered. This is a compatibility issue with the plugin and current versions of WPML. I will need to escalate this to our compatibility team. Here is the process that will now happen: - I will send a snapshot of the local installation with the problem Note: it is not our policy to fix/modify code that has not been written by our own programmers. While we are happy to share any workaround we might find, it will need to be implemented by you and we will not commit to maintaining or supporting the code. The final fix in compatibility tickets must come from the plugin author and is ususally delivered to you via a new release of their plugin. Do you have any quesitons before I escalate this compatibility problem to our team? |
July 17, 2018 at 7:49 am #2529579 | |
The Smalls |
Hi, i understand that you 're not responsible of fixing other plugin problems. best regards, |
July 17, 2018 at 9:06 pm #2530950 | |
Yvette Supporter
Languages: English (English ) Spanish (Español ) Timezone: America/Los_Angeles (GMT-08:00) |
Your ticket has now been escalated to the compatibility team for further analysis. |
July 18, 2018 at 11:00 am #2532177 | |
The Smalls |
Hi, the author contacted me with a working version of the plugin. |