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This topic contains 3 replies, has 3 voices.

Last updated by Itamar 2 months, 1 week ago.

Assigned support staff: Itamar.

Author Posts
August 8, 2019 at 12:35 pm #4362889

DigitalVision Sofia

Hello!
We're using WP_Chatbot plugin for live facebook chat on our website. What we want is, when user opens the English version on the site, the pop-up window to be translated in English (take a look at the screenshot).

We've followed the steps that you gave here: https://wpml.org/forums/topic/compatible-issue-with-facebook-message-customer-chat/ but nothing changed on the site. Can you please help us with this issue?

This is the link for our website: hidden link

August 8, 2019 at 2:42 pm #4364009

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. It seems the steps that describe in this ticket:
https://wpml.org/forums/topic/compatible-issue-with-facebook-message-customer-chat/
Is for different (Messenger Customer Chat) plugin and you are using different (WP-Chatbot) plugin that’s why it’s not working for you.

Could you please let me know where from you have added this text “Здравейте! Как бихме могли да ви бъдем полезни?” as you have shown in your screenshot?

Thank you

August 9, 2019 at 7:22 am #4368165

DigitalVision Sofia

Hello!
Thank you for your reply.
We're added the text from here: (take a look at the screenshots)

August 12, 2019 at 4:42 pm #4382429

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi.

Noman is not available today, so I'll continue to handle this ticket. I hope that it is alright with you.

I'm not sure that this plugin is officially compatible with WPML.
Can you find it on our list here?
https://wpml.org/documentation/plugins-compatibility/
From your plugins' list, I couldn't recognize which is the plugin that you are using.
Can you please send me the link to this plugin's site?

This string might be found in the Admin Strings section. Please read about it in our documentation at the following link and let me know if this information helps you find the string. https://wpml.org/documentation/getting-started-guide/translating-theme-options/

Regards,
Itamar.

The topic ‘[Closed] Problem with WP-chatbot plugin’ is closed to new replies.