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This topic contains 21 replies, has 2 voices.

Last updated by Amit 6 years, 3 months ago.

Assigned support staff: Amit.

Author Posts
July 15, 2013 at 6:32 am #144635

Timothy

I'm currently have problems with the confirmation email in Traditional Chinese language. When user completes the purchase in traditional chinese (zh-hant) a confirmation email will be received but I'm having weird symbols within the email:

購物車小計: $300
運送方式: Ņ�è²»é ‹é€
訂單總計: $300
顧客資訊

é›»å­ éƒµä»¶ä¿¡ç®±: email@domain.com

電話: (telephone)

English Version Works Perfectly:
Cart Subtotal: $110
Shipping: Free Shipping
Order Total: $110
Customer details

Email: info@domain.com

Tel: (telephone)

At first I thought it was the utf-8 encoding but the weird thing is some of the words are translated correctly but only some are not translated.

July 15, 2013 at 10:14 am #144716

Amit
Supporter

Hi Timothy,

So I understand you are using WooCommerce right ? I need some more information from you - what is your default language set to ? which versions of WPML (&add-ons), WordPress are you using ?

Thanks!

July 15, 2013 at 10:28 am #144723

Timothy

The default language is using English.

Wordpress 3.5.2

Currently the plugins I have running is:
WooCommerce 2.0.12
Woocommerce Multilingual 2.3.2
WP-Mail-SMTP 0.9.1
WPML Media 1.4
WPML Multilingual CMS 2.8.2
WPML String Translation 1.7.1
WPML Translation Management 1.6.1

Thanks.

July 15, 2013 at 10:40 am #144728

Amit
Supporter

Timothy Hi,

Please upgrade WPML (& add-ons) to the new versions, there were some fixes exactly to your problem with the new versions, After you do that and if problem still consist please let me know,

Thanks

July 15, 2013 at 10:55 am #144736

Timothy

I used the installer to upgrade the packages, currently running:

WPML Multilingual CMS 2.9
WPML String Translation 1.8
WPML Translation Management 1.7

But I am still having trouble with the email confirmation.

July 15, 2013 at 6:18 pm #144984

Timothy

I tried the following and it still didn't work:
<?
if($sl == "en")
{
?>
<p><?php _e( 'Tel:', 'woocommerce' ); ?> <?php echo $order->billing_phone; ?></p>
<?
}
if($sl == "zh-hant")
{
?>
<p>電話號碼 <?php echo $order->billing_phone; ?></p>
<?
}
?>

July 15, 2013 at 6:38 pm #144999

Timothy

The file I modified is:
customer-processing-order.php

July 16, 2013 at 9:41 am #145228

Amit
Supporter

Timothy hi,

Can you please tell me what is the admin site language on your install ?

Cheers!

July 16, 2013 at 10:04 am #145252

Timothy

The admin site language is English

July 16, 2013 at 10:16 am #145268

Amit
Supporter

Timothy can you please try the following steps -

First install a dev version I am sending you by email then you need to edit your profile, set admin language to english, fill in subject/header in English, then translate in string translation,

Please let me know if that solved the problem

Cheers!

July 16, 2013 at 10:47 am #145290

Timothy

Hi Amit as mentioned here is the screenshot of the image:
imageshack.us/photo/my-images/94/f2mi.jpg/

July 16, 2013 at 11:00 am #145295

Amit
Supporter

Hi Timothy,

I can't see the image - can upload it here please (there is an 'upload image' red link).

Can you please also upload a screenshot of the your WPML->Translation management -> Multilingual Content Setup, especially the part of the 'Custom fields translation' ?

Thanks!

July 16, 2013 at 11:17 am #145310

Timothy

Attached are the images. Thank you very much.

July 16, 2013 at 11:19 am #145316

Timothy

Please ignore the wpml problem image that was the wrong image. This is the correct email error. Thanks!

July 17, 2013 at 6:40 am #145613

Amit
Supporter

Hi Timothy good morning,

Will it be possible for you to tell mw which fields are the one that are not being encoded well (I mean the field names that generate the strings) ?

Thanks!

The topic ‘[Closed] Problems with Confirmation Email Language’ is closed to new replies.