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This topic contains 4 replies, has 2 voices.

Last updated by valerijaC 1 month, 3 weeks ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
August 21, 2019 at 2:56 pm #4432453

valerijaC

Hi! I need a help with string translation. I translated Front page - Home 1 but not completely. Some content is missing which I cannot find. You can see in the pictures

August 21, 2019 at 5:39 pm #4434239

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

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We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

August 22, 2019 at 6:19 pm #4442195

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the provided details. I took a detailed look in your website and noticed your website uses some custom Elementor modules that doesn't seem to be compatible with WPML this is why you don't see them available for translation when using the WPML Translation Editor. For now the best way to translate these modules is editing them in the frontend using the Elementor builder, here are the specific instructions:

1 - Make sure you are logged in your WordPress Dashboard and visit your translated homepage at: hidden link.

2 - Now, click to edit your translated homepage using the elementor builder, you find a link for that in the top admin bar.

Please, let me know if it helps, have a nice day.

August 22, 2019 at 8:14 pm #4442723

valerijaC

Thanks Markos! I resolve the problem with homepage.
Thanks for your help

August 22, 2019 at 8:14 pm #4442725

valerijaC

My issue is resolved now. Thank you!