Thank you for contacting WPML support, I'd be happy to help you with this issue.
I've tested the permalink structure "/%postname%" without the last trailing slash and it works as well on my demo site. So please try to enable a minimal environment as below and see if it helps.
- Deactivate all non-WPML plugins
- Switch to a standard theme of WordPress
❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/
I also need more information on your site by sharing the debug info. If you don’t know how to share the debug info, please follow this article https://wpml.org/faq/provide-debug-information-faster-support/
Your next reply is enabled to share the debug info.
Today, when I woke up, I tried to visit the frontpage in the Portuguese language again and it worked fine. I don't know if it was a cache problem, but I remember cleaning all cache yesterday. I'm using WP-Rocket which is 100% compatible with your plugin.
But today when I tried to translate a new page, I had the same problem, didn't work using the same slug, only works if I put a trailing slash at the end of the permalink structure.
Sending the debug information attached to this reply.
Can you please follow the enable minimal environment as I said above and see if the issue persists or find a conflicting plugin?
If it does not help, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated. Your next reply is set to private to share the info.
It could be a caching issue on your site. I've just re-saved the permalink settings and cleared WP Rocket cache and see the homepage in the PT language is not redirected to the EN language. I also create a new test page and it works correctly. Please check the info in the private reply below.
I noticed yesterday night, that the site was working fine with both options. I doubt that was a cache issue because when I deactivated all the plugins, I did the same for the plugin WP-Rocket as well and the problems continued.
But it seems that everything is working now.
Can I re-open this ticket if the problem returns?
Btw, I'm using the same slug for all languages, is it fine?
For example:
Btw, when I translate a category or other page, WPML automatically adds pt-pt in front of the slug. Any way to stop this to happen? I have to edit the slug every time I translate something.
Thanks
New threads created by Long Nguyen and linked to this one are listed below:
We can handle one issue per ticket only so if you have another issue, please create a new ticket for this. I can help you to split this ticket into another one and we can discuss the issue with the slug there.
If you see the main issue with the permalink is resolved, please mark this ticket as Resolved.
