Hi,
I've got 12 product attributes that are used for the product filter on the site. I've set Swedish as the master language and I have then created the corresponding attribute named in English and French, the 2 secondary languages on my site. I have realized that the site changes the master language of these product attricutes by itself and I end up with a mixture of languages which means for example that a customer searching on color can end up with (Red, Röd and Rouge) in order to have the exaustive range of red wines. I have previously changed these attributes manually whenever they change by themselves, but I'm seriously fed up losing my time with this type of problem.
Can you please help to arrange this once for all? Thank you
The global Attributes at Product > Attribute can only be created and edited in site's default language and will then be translatable at WPML > Taxonomy Translation.
If you find mixed-up language at Products > Attributes, then likely because the attributes were not created in the correct language or the site used a different site default language earlier.
Hello Andreas, thank you for your reply. No, I don't think your explanation is the right one here if I understand it correctly. The attributes are created in SV master language and then translated into En and Fr with -en and -fr extension. I've cleaned the attributes so they were perfectly correct until new versions appeared in mixed languages.
The problem is that they then appear by themselves, WPML probably create them without linking any products (or a few of them). However, in the filter the attributes appear in mixed languages.
I experienced recently that this is the fact also with the webhook with Stripe that should be without language extension. However, when saving the general .com webhook, the SV masterlanguage webhook is saved automatically and I can't force it to .com.
In fact, it seems like WPML is interferring in the language management where it should just leave the settings as they are.
Hi Andreas, that's a very interesting information. The site has been migrated from a different platform than WP in 2020. It's possible that the company doing the migration set the attributes to English, or not at all.... However, I have also automatically created attributes in French which is strange if it's set to English. Following your link, I find the messages attached as a screenshot.
When clicking the part in the red square of the shot I find this message :
"You haven't set your synchronization preferences for these taxonomies: Template Part Areas, Pattern Categories, Varumärken, POS Product visibility, Tags, Tags. Default value was selected."
No I didn't, but I understand it's dangerous and can erase info? It already happened to me with product translations using the WPML tool instead of the WP one that in fact lost all the product texts. Am I wrong ? Is there a safe way to arrange this ?
I did the trouble shooting with synchs together with Chatgpt and waited 2 days to see. Unfortunately it's not straight forward as procedure and it didn't work.
I have still newly and automatically created attributes in English and French.
I'd like to request temporary access (wp-admin and FTP) to the website to investigate the issue further.
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I cannot currently confirm any issues with the filters. They appear correclty on the shop page: hidden link
Anyhow, as I mentioned earlier, it seems the attributes were first declared in English, and then the site language was switched to English.
I can see some mixed attributes declared in WooCommerce, for example:
Product Organic:
Biodynamic (English)
Ekologiska viner (Swedish)
Natural wines (English)
As your site's default language is now Swedish, you should usually make sure to declare all attributes in Swedish, and this might be why the attributes are now mixed up.
What the webmaster did at the very beginning can't be said, I don't really know how it was set up then.
What I know is that I've changed this manually more than once, that the main language is set to Swedish for the site, for the attributes and that the Organic wines are set to Swedish as main language as well from the very beginning. I created it myself after the other attributes so I'm sure about it. When checking the attributes they are set to Swedish and then translated into English and French so I don't understand your comment?
What I know is also that WPML continous to create attributes I never asked for and for your info WPML is actually creating 90% of my problems with Woocommerce. That's another story. I just don't think this should be so complicated. I come from another platform where translations was NEVER an issue.
By the way, WPML is creating a complete mess in for example "vintages". It has never been set this way and WPML does the settings by itself, creates extensions -sv etc... What has been set from the beginning was no extension=sv, French = Fr and English=En. The rest is WPML creativity. I'm really not satisfied with your plugin.
It is really not easy to troubleshoot this reported issue, as I can not really see a general bug.
What is unclear to me, due to the huge amount of products:
1) This issue only occurs on the backend
2) This issue affects products on the frontend, too
3) Name exact examples
Take, for example, the product "Bubbles by Rosé Gold - Maîtres vignerons de Saint Tropez- Mousserande". This product uses the same attributes in all languages and works as expected.
Now, you are reporting that the WooCommerce attributes are changing their source language on their own, but I can not confirm this without knowing what would trigger such an issue. From what I see on the backend, there are literally attributes created in both languages, and this could be user error.
You can see the source language for each attribute with a flag at WPML > Taxonomy Translation by selecting each attribute.
At this point, I could only assist you if you could clarify why you think that this was caused by WPML. I need exact steps to be able to replicate the issue, in order to be able to escalate it as a bug.
As I mentioned earlier, for now, I would suggest you sort out the attributes and make sure that they are all created in the site's default language.
After that, sync the attributes again at WooCommerce > WCML > Troubleshooting.
The values with -sv extension are set correctly in the link you mention WPML > Taxonomy Translation. I did the attributes manually and Swedish is set to master language. All other non translated attributes in -FR or -EN are pure WPML creativity created by the plugin. They are created automatically and I must say I'm fed up with deleting them, only to see them coming back. I think by the way that your reco to sync it made it even worse.
Talking about the list of taxonomy translations :
1. vintage is not in the list. Why not, it's an attribute like the others ?
2. Categories, Product categories, Product labels, shipment classes for products are in the list. Are they taxonomies and should they appear there with the attributes ?
When going to product->attribute->configure terms, you find the self created attributes that I previously deleted. I deleted everything with -en or -fr extension. Now they are back. When clicking the "count", the numbers highlighted by WPML don't correspond to the real value. It's a mess. Example :
Alcohol degree :
11-fr (self created value by WPML) is showing 4 counts. When clicking the 4, there is 0 count...
All -fr or -en attributes are selfcreated.
I don't know what to say more to make it clearer...
