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Listen Andreas, I will tell you straight from what I think of this . I don't understand your comment :
1) I was not able to access the login form unless I disabled WPML
2) I was not able to access plugins in the backend, as long as I disabled WCML
Do you mean you disconnected things on my site just because you couldn't login? In that case you wait and ask and we find a solution. I don't know what you did the night to the 27th of May, but I had at least 15 critical error messages from jetpak in the morning.
We have now restored and set things back to normal yesterday evening. I've lost orders that I had to recreate manually afterwards.
You did not, as you say, activate the 2 plugins that you unactivated on your own decision. It was me doing it. It means you're not even honest. I will close this ticket since I don't trust your skills and I don't find your approach nor reassuring or friendly from the very beginning. This last experience breaking down a live commercial site is totally unacceptable.
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Andreas W.
WPML Supporter since 12/2018
Languages:
English (English )
German (Deutsch )
Timezone:
America/Lima (GMT-05:00)
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My apologies for the inconvenience. Take kindly note that I have been working on WPML support since 2018 and have handled more than 10.000 tickets. I truly forgot to reactivate the plugins after testing, and I want to apologize for that.
What I did:
1) I could not reach the login form because of a fatal error.
2) I renamed by FTP the plugin folder sitepress-multilingual-cms and was able to reach the login form
3) I went to the list of plugins and got another error
4) I renamed by FTP the plugin woocommerce-multilingual, and the plugin list appeared
At this point, it was clear to me that WPML and WCML were triggering various errors on the site, and I left my prior comment. Sadly, at this point, I forgot to reactivate WPML and WCML again.
Yesterday, was connecting by FPT and renamed the plugin folders to their original names, and checked that both plugins were active.
What I can still offer is taking a local copy of the site to find out what is causing these errors.
If you prefer to proceed with a different support, please feel free to open a new support ticket.
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Andreas W.
WPML Supporter since 12/2018
Languages:
English (English )
German (Deutsch )
Timezone:
America/Lima (GMT-05:00)
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Hello,
I have not heard back from you for a while.
Could you please confirm if you still need assistance regarding the reported issue?
If no further assistance is needed, please mark the ticket as resolved.
Best regards
Andreas
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