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This thread is resolved. Here is a description of the problem and solution.

Problem: Can I get separate clicked value at the Product categories from the default language?

For example, if there is clicked Apple category in the default language, the Apple Product category in the translated product page is also clickable. But, if there is Apple category with empty, then the Apple Product category in the translated product page is not clickable.

Solution: This is the expected behavior. You can translate the categories but you can't select different categories for the same products in different languages.

Relevant Documentation:

This topic contains 15 replies, has 2 voices.

Last updated by Carlos Rojas 1 year, 4 months ago.

Assigned support staff: Carlos Rojas.

Author Posts
May 21, 2018 at 4:23 pm #2202881

saehoonK

Hello,

Can I get separate clicked value at the Product categories from the default language?

For example, if there is clicked Apple category in the default language, the Apple Product category in the translated product page is also clickable.
But, if there is Apple category with empty, then the Apple Product category in the translated product page is not clickable.

Thanks.

May 22, 2018 at 5:27 pm #2210835

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

1.- Could you provide a link where the issue is visible?

2.- Please provide the debug information of the site. In this link you will find the steps to follow: https://wpml.org/faq/provide-debug-information-faster-support/

Kind regards,
Carlos

May 23, 2018 at 1:10 pm #2215588

saehoonK

Hello,

Please download the backup file of all-in-one-migration plugin from the following dropbox path.

hidden link

the username/password is same as before.

This is the product page for default language.
hidden link

This is the product page for another language. (the translated page)
hidden link

Thanks.

May 23, 2018 at 6:35 pm #2217770

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,

I'm osrry but I don't understand where is the issue. Could you provide some screenshots to point out where is the issue?

Note: I recommend you to visit this link where you will find information on how to translate categories using WPML: https://wpml.org/documentation/beginners-guide-to-site-translation/translating-taxonomy/

Best regards,
Carlos

May 27, 2018 at 10:28 am #2234658

saehoonK

Hi,

Please have a look the following video.
hidden link

In the video, the page is a translated product page.
As you see, the click doesn't work at the translated product page.

Thanks.

May 28, 2018 at 2:06 pm #2239177

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,

I would like to ask you to follow this steps in order to isolate the cause of the issue:
- Back up your site first before making any change, this is for security reasons.
- Flush all cache memory.
- Update all outdated plugins and themes to their latest versions.
- Deactivate all the plugins that are not related to WPML.
- Switch for a moment to a WordPress default theme like Twenty Seventeen.
- If the issue is gone, activate one by one to see with which one there is an interaction issue.

Could you tell me the result of this steps?

Best regards,
Carlos

May 28, 2018 at 3:49 pm #2240284

saehoonK

Hi,

I already followed the instruction and it didn't work.

Thanks.

May 28, 2018 at 5:12 pm #2240879

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,

I would need a sites snapshot if possible.
We usually recommend the free Plugin “Duplicator” for this porpoise.

If you already know how Duplicator works (http://wordpress.org/plugins/duplicator/),
please skip the following steps and just send me the installer file and the zipped package you downloaded.

★ Duplicator Instructions: hidden link

Send me both files (you probably want to use DropBox, Google Drive, or similar services, as the snapshot file will be quite big)

❌ IMPORTANT ❌
Remember to create or keep an admin account for me before creating the snapshot, or I won’t be able to login. You may delete the new admin account once the snapshot has been built.

I will enable your next answer as private so you can provide me the information securely.

Regards,
Carlos

May 29, 2018 at 12:10 pm #2245576

saehoonK

The private message is gone.
Please let me use the private message again.

Thanks.

May 29, 2018 at 4:18 pm #2247262

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,

I just et your next answer private again.

Regards,
Carlos

May 30, 2018 at 5:00 pm #2252512

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,

I downloaded the copy of the site and I was able to reproduce the issue on a local environment.

I'm consulting my colleagues regarding this issue. I will get back to you as soon as I get an answer from them.

Thank you very much for your understanding.
Best regards,
Carlos

May 31, 2018 at 1:38 pm #2256471

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,

This is the expected behavior. You can translate the categories but you can't select different categories for the same products in different languages.

Please let me know if you need further assistance and I will be more than happy to help.
Best regards,
Carlos

May 31, 2018 at 1:55 pm #2256490

saehoonK

I understand it.
As I asked previously, WPML normally asked the duplicator package to check further. So, do you use separate DB?

May 31, 2018 at 3:14 pm #2257250

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,

I tested it with a duplicator package and with a fresh new installation on a local environment. In both cases the behavior is the same.

Regards,
Carlos

May 31, 2018 at 4:23 pm #2257700

saehoonK

Thanks.