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This topic contains 7 replies, has 2 voices.

Last updated by best4uC 1 year, 4 months ago.

Assigned support staff: Shekhar Bhandari.

Author Posts
May 15, 2018 at 6:28 am #2129186

best4uC

I am trying to: Display product categories in second language on shop page

Link to a page where the issue can be seen: hidden link

I expected to see: Product categories like on default language (EN) hidden link

Instead, I got: empty page with heading (see link above)

May 16, 2018 at 11:21 am #2155783

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you further on this issue.

It seems you are using some shortcode on an our-gallery page on display the product categories, am I right? Could you please let me know if that's a shortcode or a shop page itself?

If you are using shortcodes could you please check if the shortcodes are inserted properly on the translation editor too?

Look forward to your reply.

Thanks

May 16, 2018 at 1:19 pm #2158113

best4uC

Thank you for reply.
Here settings of the woocommerce hidden link
hidden link
In admin shop page looks like hidden link without any shortcode
And in frontend produces as result empty page hidden link

May 17, 2018 at 7:31 am #2168579

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

To further debug this issue, I need to request temporary access (wp-admin and FTP) to your site in order to be of better help. You will find the needed fields for this below the comment area when you log in to leave your next reply. hidden link

This info is private and available to you and supporters only. Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note that:

#1
Backup (both files and database) your site before giving us your credentials. You can use a plugin for this if you like. I often use the Duplicator plugin for this purpose.
See: http://wordpress.org/plugins/duplicator/

Duplicator instruction
hidden link

#2
It would be better if you give me the test site rather than the live site.

#3
If the issues need some changes in the plugins updates/disabling we will install a plugin called “duplicator” and replicate the site in our local server for testing.

Look forward to your reply.

Thanks

May 18, 2018 at 11:45 am #2188879

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I just checked the issue and it seems like it's working perfectly, so could you please let me know if the issue still exists.

Look forward to your reply.

Thanks

May 21, 2018 at 8:43 am #2199552

best4uC

Unfortunately problem wasn't resolved - in second language NL shop page with categories is empty hidden link hidden link
But in default language EN all works perfect hidden link hidden link

May 22, 2018 at 1:42 pm #2208486

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

It seems that "Search & Filter Pro" plugin is creating the issue, could you please disable the plugin and see if the problem exists?

Look forward to your reply.

Thanks

May 24, 2018 at 1:55 pm #2223275

best4uC

Thanks All working