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Last updated by Yvette 11 months, 4 weeks ago.

Assigned support staff: Yvette.

Author Posts
June 3, 2019 at 9:08 am #3940601


The plugin works perfectly, but only when I put the woocommerce product category in Spanish does it show me a blank screen. Why does the blank screen appear? There are no errors in the server logs or wordpress logs.

That could be happening? Thank you.

June 3, 2019 at 3:42 pm #3943937


Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)


A blank screen normally indicates some kind of PHP conflict. However, I understand that you are not receiving any messages in the PHP or WordPress logs.

As a diagnostic step, could you please see if the same behaviour exists when you do the following steps:
- change your active theme temporarily to Storefront
- Temporarily deactivate your non-WPML plugins

If, under these conditions, the blank page does not appear, then please first try changing your active theme back to your normal one...and then activate one-by-one your non-WPML plugins until you find the plugin that casues the blank screen.

I wait for the results of this diagnostic step.

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