Product category images missing in the translated language

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to translate your shop into traditional Chinese, but the product category images are missing after translation. Additionally, once translated to Chinese, the page does not show the option to translate back to English.
Solution:
If you're experiencing missing images in product categories after activating WPML, we recommend you try the following steps:
1. Navigate to WPML > Settings > Custom Term Meta Translation and set the

thumbnail_id

to Copy.
2. Save the changes and then re-save the permalink settings in the admin area under Settings > Permalinks.
3. Edit the product category (e.g., 'Fook Wong Chicken'), click on Save, and then update the translation.
If the issue persists, it might be necessary for us to take a closer look at your configuration. In such cases, we may request temporary access to your site.

Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: WCML

This topic contains 3 replies, has 2 voices.

Last updated by kennethC-11 2 years, 2 months ago.

Assisted by: Long Nguyen.

Author	Posts
November 14, 2022 at 1:28 am #12449633
kennethC-11	Tell us what you are trying to do? Translate the shop into the traditional Chinese Language The product category images are missing. Also, the product does not show in the widget Product of the week. Once translated to Chinese the page does not show the option to translate back to English Is there a similar example that we can see? https://wpml.org/forums/topic/product-category-images-are-missing-in-translation/ I tried this but that did not work. What is the link to your site? hidden link
November 14, 2022 at 5:24 am #12450503
kennethC-11	Can some one update on this Thanks
November 14, 2022 at 9:36 am #12452011
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi there, Thank you for contacting WPML support, I’d be happy to help you on this issue. We can only process one question/issue per ticket, so please create another ticket for the question “the product does not show in the widget Product of the week”, thanks. Are the images added to the product categories before activating the WPML plugins? If yes, please try to follow the below steps to see if it helps: - WPML > Settings > Custom Term Meta Translation > Set the “thumbnail_id” to “Copy” > Saved the changes. - Re-saved the permalink settings in the admin area > Settings > Permalinks. - Edit the product category “Fook Wong Chicken” > Click on “Save” > then update the translation. If the issue persists, I’ll need to take a closer look at your configuration, so for that, I’ll need to request temporary access (WP-Admin and FTP) 💻 Your next answer will be private, which means only you and I have access. Also after a few weeks access is removed from this thread. ❌ Please backup your database and website before providing us access ❌ You can use this plugin to do this: https://wordpress.org/plugins/duplicator/ It’s done in just a few minutes. ☑️ Permissions: ✙ I would need your permission to disable and re-enable plugins and theme and to change configurations on the site if needed. This is also a reason why the backup is critical. ✙ I would also need your permission to take a local copy of your site to debug the problem without affecting your live site. So you can drop the two files you will see with the duplicator plugin, in the field provided. Look forward to your reply. Thanks