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This thread is resolved. Here is a description of the problem and solution.

Problem: product category mismatch in different language Solution: Can you try the following: - WPML - > Support -> Troubleshooting: -- Clear the cache in WPML -- Set language information -- Fix terms count -- Fix post type assignment for translations

Please make a full backup of your site before trying this or make these changes on a staging/development site!>

This topic contains 2 replies, has 2 voices.

Last updated by fong-sanN 4 weeks, 1 day ago.

Assigned support staff: Bruno Kos.

Author Posts
September 13, 2019 at 8:08 am #4566325

fong-sanN

Hi,

I got a Uncategorized in my product category, it is shown as 0 count in English but shown as 1 count in other language version, when I click on the 1 that shown on other language, I actually couldn't find any product is mapped to this product category, this looks like a bug in WPML, please help to take a look. Thanks.

English version
https://wpml.org/wp-content/uploads/tmp/english_category.jpg

Chinese(Simplified) version
https://wpml.org/wp-content/uploads/tmp/hans_category.jpg

September 13, 2019 at 11:40 am #4568043

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

Thank you for contacting WPML support!

Can you try the following:
- WPML - > Support -> Troubleshooting:
-- Clear the cache in WPML
-- Set language information
-- Fix terms count
-- Fix post type assignment for translations

Please make a full backup of your site before trying this or make these changes on a staging/development site!

You can use plugins such asUpdraftPlus WordPress Backup Plugin (https://wordpress.org/plugins/updraftplus/) or ask your host to perform a site backup.

Regards,
Bruno Kos

September 18, 2019 at 7:05 am #4592843

fong-sanN

My issue is resolved now. Thank you!