This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 4 replies, has 2 voices.

Last updated by gillesD-3 5 months, 4 weeks ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
April 18, 2019 at 2:45 pm #3640045

gillesD-3

Hello,

I've a strange problem.

On our website the product gallery images are not visible in original language (english) but well visible in translate language eg :

Original (only 1 product image visible)
hidden link
Translated version (2 images visible) :
hidden link

same here :
hidden link
hidden link

Any idea ?

regards,
Gilles.

April 18, 2019 at 5:16 pm #3641099

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

April 22, 2019 at 7:09 pm #3658003

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the provided details. It is a confirmed bug from our side, it will be resolved in WCML 4.6.1. For now, you have the following workaround:

1 - Rollback to previous WCML.

2 - Comment this line wp-content/plugins/woocommerce-multilingual/inc/class-wcml-products.php:689

$data['_product_image_gallery'] = null;

Hope it helps, have a nice day.

April 23, 2019 at 8:03 am #3660355

gillesD-3

Hello,

We have rollback to 4.5 but unfortunately we do not have this line in the file.

Regards,
Gilles.

April 23, 2019 at 8:07 am #3660405

gillesD-3

My issue is resolved now. Thank you!