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This topic contains 4 replies, has 2 voices.

Last updated by ideaspace 1 month ago.

Assigned support staff: Carlos Rojas.

Author Posts
September 16, 2019 at 8:07 pm #4583751

ideaspace

Hey there,

We are getting " xxxx Product has been removed from the cart. Please contact if you need assistance." mesage on the cart page.

It seems that many people faced this issue in the past and it has been resolved when WooCommerce Multilingual plugin updated to the latest version. We are using WPML Multilingual CMS plugin still we are occasionally receiving the message above.

Can you please help?

I am trying to:
Purchase a woo-commerce product.

I expected to see:
Cart page without messages.

Instead, I got:
Product has been removed from the cart. Please contact if you need assistance.

September 17, 2019 at 10:38 am #4587749

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

1.- Are the products translated to all languages?

2.- Please provide the debug information of the site. In this link you will find the steps to follow: https://wpml.org/faq/provide-debug-information-faster-support/

Kind regards,
Carlos

September 17, 2019 at 2:05 pm #4589041

ideaspace

Hello Carlos,

I have added debug info and closed duplicat ticket reaised.

We are not translating products to the all languages. Please advise.

Thank you.
Rahul

September 17, 2019 at 4:03 pm #4589991

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi Rahul,
Thank you very much for your feedback and for closing the duplicated ticket.

As not all products are translated (this might be the cause of the issue), I kindly ask you to test if the issue persists if you add to the cart only translated products.

Looking forward to your message.
Regards,
Carlos

September 20, 2019 at 10:26 am #4611443

ideaspace

My issue is resolved now. Thank you!