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This topic contains 7 replies, has 2 voices.

Last updated by edens 1 month, 3 weeks ago.

Assigned support staff: Rohan Sadanandan.

Author Posts
August 22, 2019 at 10:41 am #4438429

edens

I am trying to: product images are not showing in translated language- woocommerce

Link to a page where the issue can be seen: edgift4u.com

I expected to see: when i am in English language (the main language) the images are shown correctly,
but when i switch to any other language the images are dissapearing and i dont know what to do plz help me

August 22, 2019 at 1:59 pm #4439965

Rohan Sadanandan
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Thank you for contacting WPML Support.

Have you translated the media in secondary language?

You can read this documentation for more information on media translation:
https://wpml.org/documentation/getting-started-guide/media-translation/#media-translation-settings

If you have any doubts, please let me know.

Thanks,
Rohan

August 22, 2019 at 2:04 pm #4440065

edens

i dont want and dont need to translate my media its only photos,
i only need to show them as the main language plz

August 22, 2019 at 9:33 pm #4442987

edens

also i have 40 products that were created from yesterday and they were created alone i have not done it,
plz check it and let me know

August 23, 2019 at 11:35 am #4446465

Rohan Sadanandan
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Have you tried to sync the images? If not, please follow the steps below:

Please take a complete backup of your site before proceeding.

- Click on the WPML > Settings > Media translation
- Make sure these options are selected:
-- [X] Translate existing media in all languages
-- [X] Duplicate existing media for translated content
-- [X] Duplicate the featured images for translated content
- Click on the "Start" button

You can read more about this in the documentation:
https://wpml.org/documentation/getting-started-guide/media-translation/

Please let me know whether your issue is resolved by following these steps.

Thanks,
Rohan

August 23, 2019 at 12:13 pm #4446727

edens

i will do it now,
but the meaning is that all the media will be duplicated to every language i have?
it means that my website will weigh about 10 GB no?

August 23, 2019 at 2:31 pm #4448163

Rohan Sadanandan
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

The media files are not duplicated.
Only entries are added to the database.

Thanks,
Rohan

August 23, 2019 at 4:00 pm #4448617

edens

My issue is resolved now. Thank you!