Hi, we have a website in 3 languages (will be more in the future) with the WPML plugin.
I noticed that sometimes when a customer makes an order, for example, on the Dutch part of the website, the confirmation email that the customer receives with their order has the product in a different language and not in the Dutch language. This also happens with the German and English part of the website.
Mostly it works ok, but sometimes the product language get mixed up.
Is there a similar example that we can see? I will upload a Dutch (Nederlands) confirmation. Suddenly the product item is in English and this should be in Dutch.
Please update WooCommerce Multilingual & Multicurrency (our bridge plugin for WooCommerce) to its latest version, 5.0.0. Then check if the problem persists. Here are the steps I recommend you take.
1. Take a complete backup of your site in case something goes wrong.
2. Update WordPress to its latest version.
3. Update WooCommerce to its latest version.
4. Update WPML and String Translation to their latest versions.
5. Update WooCommerce Multilingual & Multicurrency to its latest version (5.0.0).
6. Check if the problem pesists.
**** Important! Please make a full site backup (files and DB) before you proceed with those steps****
You can read about installing and updating our plugins at the following link.
If the problem persists, please let me access your site, and I'll check things further. Please let me have FTP access and allow me to install the Adminer script (hidden link), so I check the DB of your site.
WPML Multilingual CMS (our core plugin) latest version is 4.5.7. So you have the latest version on your site. Nevertheless, I was referring to the version of WooCommerce Multilingual & Multicurrency (our bridge plugin for WooCommerce). This should also be updated on your site, and the latest version is 5.0.0.
To check for the latest versions of our plugins, go to this URL on your site hidden link and press the 'Check for updates' button. This is what we explain in our guide here.
Everything was already up to date. We updated the WooCommerce Multilingual & Multicurrency to even a newer version: 5.0.1.
With this the problem will be solved?
In your first reply you wrote the following:
Hi,
You might be facing a known issue that we have. Please read about it at the following link and apply the suggested workaround.
In our internal documentation, I can see that the problem mentioned on the errata page is solved with WooCommerce Multilingual 5.0.0. The errata is still marked as open. So I'm asking our developers to clarify this. I'll update you here.
Meanwhile, can you please test if the problem persists after updating our plugins?
I made some tests and it looks ok. Before it was also sometimes going well and sometimes not. I will wait a couple of days to see if it is really working.
Please let me access your site so I can check this issue. Please explain to me where and how to see this problem. I may need to replicate the problem. For this, I need your permission to create an order from your site. In addition, please allow me to install an email log plugin such as this one.
Thank you for your message.
The problem is only visible when somebody places an order with us. The confirmation they receive has sometimes the productname in a different language. I attached a print screen of an order (see image). The customer is from Ireland, but the productname is in Dutch, while he ordered this product through the English website. This is the confirmation that we receive and it is correct the confirmation that we receive is in Dutch, but the productname should be in the language of the website.
I made a temporarily login for the website:
--removed by supporter--
I hope you can solve the problem!
Regards,
Inge
The topic ‘[Closed] Product language mixed up’ is closed to new replies.
