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This topic contains 44 replies, has 2 voices.

Last updated by Osama Mersal 7 months, 1 week ago.

Assigned support staff: Osama Mersal.

Author Posts
December 25, 2021 at 7:12 am #10245887

Lucas

hidden link

this shows 800 products , wrong (it may 2 language total.)

right number is about 400-500

how to fix it?

December 26, 2021 at 9:32 am #10247147

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

Could you please check the following steps?

1- Go to WooCommerce-> Status-> Tools
2- Click on "Recount product terms" (Kindly check this hidden link)
3- Go to WooCommerce-> WooCommerce Multilingual-> Status-> Troubleshooting
4- Run the troubleshooting functions (Kindly check this hidden link)
5- Go to WPML-> Support-> Troubleshooting
6- Run the troubleshooting functions one by one (Kindly check this hidden link)
7- Clear your site's cache

❌ Please backup your database before performing the above test ❌

If these steps didn't fix the issue, please update all your active plugins, specially WPML plugins. You can find the latest WPML plugins here. (https://wpml.org/account/downloads/)

After updating the plugins, please try the steps above again.

I hope this helps you. If you need further info, please let me know.

Best regards,
Osama

January 1, 2022 at 6:29 am #10269867

Lucas

I finished the steps, still number still wrong.

January 1, 2022 at 9:45 am #10270041

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for your update. I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed

Your next answer will be private, which means only you and I have access to it.

❌ Please backup your database and website ❌

✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if needed. This is also a reason the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Thanks for your cooperation

Regards,
Osama

January 1, 2022 at 12:37 pm #10270123

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for the access details. I've checked the sale category, and it seems to show numbers between 400 to 500 products. (Kindly check the attached screenshot)

Would you please let me know if it works correctly at your end?

Please note that I didn't change anything or modify your site.

Thanks,
Osama

1.jpg
January 1, 2022 at 12:53 pm #10270151

Lucas

right number was 400~500(last 5 days ago), but it shows 8~900.

now the right number should be less 100

January 1, 2022 at 1:03 pm #10270153

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

I'm afraid I don't understand how is the number should be less than 100 products while in the dashboard there are 465 in English and 496 in Chinese. (Kindly check the attached screenshot)

Thanks,
Osama

1.jpg
January 1, 2022 at 1:07 pm #10270185

Lucas

1.Now it shows 950

2.I have a plug-in , when product be set sale price, plug-in will add product to sale category automatically.
When sale end , plug-in move out the product automatically. But now it doesn’t work.

January 1, 2022 at 1:12 pm #10270187

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for your explanation. So the correct numbers now since this plugin is not working are 496 and 465.

I'll take a local copy of your site, check the issue, and let you know my findings.

Thanks for your cooperation

Regards,
Osama

January 1, 2022 at 1:17 pm #10270193

Lucas

All Process is
1. I open auto sale category plugin(auto add sale product to category)
2. Set product sale start time and end time by plug-in (sale discount plugin)
3.When sale start, it shows right number.
4.When sale end , it shows right number.
All action should be automatically without manually.
Thanks

January 1, 2022 at 2:03 pm #10270237

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for your feedback. I've checked the (Woo Product Category Discount Pro and WooCommerce Sale Category) plugins, and they are not on our compatibility list here. (https://wpml.org/plugin/)

That could be the reason for the sale category issue, so could you please log in to this sandbox site and upload these plugins? (hidden link)

After that, please test the process and let me know if the issue is replicable.

At the same time, I'll try to get a copy of your site and check it.

I hope that sounds like a good plan for you.

I appreciate your cooperation.

Thanks,
Osama

January 1, 2022 at 2:12 pm #10270263

Lucas

i uploaded the plugin
1. Woo Product Category Discount Pro can't activate duu to I have only one license.
2.site is empty that I can't test.

January 1, 2022 at 2:28 pm #10270271

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

I've installed WPML plugins and imported some sample products for your to test. Also, when visiting the shop page, you would see the sidebar with the product count widget. (hidden link)

Would you please test the process, then translate some products and try the process once again?

Thanks,
Osama

January 1, 2022 at 2:53 pm #10270303

Lucas

anyway that I can talk to you on time, I have many question.

January 1, 2022 at 3:18 pm #10270353

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

1) If these questions are not related to this issue, you can open a new chat when chat supporters are available. I think there will be available chat supporters tomorrow morning.

If the questions are related to this issue, please let me know them here so I can help you.

2) I've installed a local copy of your site and run some tests. I've found that the issue happens when WPML is deactivated. (Kindly check the attached screenshot)

The category count is not correct even without WPML. Could you please deactivate WPML temporarily on your site and check if you will have the same result?

Thanks,
Osama

1.jpg

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