Please make sure to update to WPML 4.3.5 and check our list of Known Issues before reporting

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

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This topic contains 2 replies, has 2 voices.

Last updated by yao-yuT 2 months ago.

Assigned support staff: Noman.

Author Posts
October 9, 2019 at 11:50 am #4722311


I am trying to:

Remove the mess at the back end.

Link to a page where the issue can be seen:

hidden link

I expected to see:

A clean page without those letters messed up.

Instead, I got:

Messed up unknown letters all around.

October 10, 2019 at 8:09 am #4728325


Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)


Thank you for contacting WPML Support. We have another client who had a similar issue and was also able to solve it, this may help in your case:

Please let me know if this resolves your issue or you need further assistance with this issue.

Thank you

October 10, 2019 at 2:14 pm #4731465


My issue is resolved now. Thank you!