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This topic contains 4 replies, has 2 voices.

Last updated by martinU-6 1 year, 1 month ago.

Assigned support staff: Bruno.

Author Posts
April 26, 2019 at 11:47 am


I am trying to: Just load the product page of a product.

Link to a page where the issue can be seen: hidden link

I expected to see: the product page

Instead, I got: blanc page

When I deactivate wpml everything works fine.

The page I give you is already a duplication. So you can work on it.

April 26, 2019 at 10:14 pm #3693483


Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Thank you for contacting us. I saw the problem you're reporting. When I try to access your FTP, this message is displayed (the login or password appears to be incorrect):

Status:	Resolving address of
Status:	Connecting to
Status:	Connection established, waiting for welcome message...
Status:	Initializing TLS...
Status:	Verifying certificate...
Status:	TLS connection established.
Command:	USER supportzugang
Response:	331 Password required for supportzugang
Command:	PASS ************************
Response:	530 Login incorrect.
Error:	Critical error: Could not connect to server

Please, can I install the Duplicator plugin (or All in One Migration) to make a copy of your site and install it on my test environment? This will help me debug the problem.

Thank you.

April 27, 2019 at 5:01 am #3694605


Hi Bruno,

you used the username for wordpress instead the username for the ftp. In my private message it is defined correctly which username you should use.

Best regards

April 29, 2019 at 9:14 pm #3706649


Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)


Thank you. Sorry for the delay. We have released a new version of WooCommerce Multilingual,, which should fix this performance problem.

Please, could you update the WooCommerce Multilingual plugin again and see if the problem persists? Remember to back up your site before updating your plugins.

Thank you.

May 1, 2019 at 5:56 am #3716149


Thank you Bruno, with the Update it seems to be solved.