This thread is resolved. Here is a description of the problem and solution.
Problem: Product iamges not displayed on trasnlated archive page
Solution: Update WCML to 4.6.2.1 and peform the Media options in WPML > Settings [x] Translate existing media in all languages [x] Duplicate existing media for translated content [x] Duplicate the featured images for translated content
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Tagged: Media Translation
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This topic contains 14 replies, has 2 voices.
Last updated by Raja Mohammed 1 year, 9 months ago.
Assigned support staff: Raja Mohammed.
Author | Posts |
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April 20, 2019 at 7:48 am #3649769 | |
metodiI |
Hi there, I am trying to fix missing products' pics/thumbnails in Bulgarian(second language); (English-primary language - everithing is OK): hidden link but in second language - Bulgarian Looking forward to your reply. BR |
April 22, 2019 at 9:15 am #3654793 | |
Raja Mohammed Supporter
Languages: English (English ) Timezone: Asia/Kolkata (GMT+05:30) |
Hi there, Kindly apologize for the issue with the update. We have already identified the issue, the issue is now escalated and notified to our developers. There are two possible workarounds for now that you can try 1- Rollback to previous WCML version (4.5) you can get the previous WCML version from https://wpml.org/download/woocommerce-multilingual/?section=changelog, (OR) 2- If you can handle a quick fix in the code. Approximately at line 689 comment the line $data['_product_image_gallery'] = null; Our developers are also working on the fix. the update will be released soon once the testing is done. Let me know the results. Kind regards |
April 23, 2019 at 9:34 am #3661393 | |
metodiI |
Hello, Currently my class-wcml-products.php line 689 is already set to 1 but still product pictures are not shown in product/tag/category tabs(in second Language). Single product images are OK though. BR, |
April 23, 2019 at 9:52 am #3661569 | |
Raja Mohammed Supporter
Languages: English (English ) Timezone: Asia/Kolkata (GMT+05:30) |
Hi Metodi, The line should be commented like //$data['_product_image_gallery'] = null; That will fix your issue. However, Our developers have released an official fix in the updated version 4.6.1 kindly update the WooCommerce multilingual plugin to the version 4.6.1 Please let me know the results, Kind regards |
April 23, 2019 at 10:02 am #3661649 | |
metodiI |
Hello, I have upgraded to version 4.6.1. BR, |
April 23, 2019 at 10:03 am #3661701 | |
Raja Mohammed Supporter
Languages: English (English ) Timezone: Asia/Kolkata (GMT+05:30) |
Please share temporary access to your site. I have enabled the private fields. Kind regards |
April 23, 2019 at 3:28 pm #3665551 | |
Raja Mohammed Supporter
Languages: English (English ) Timezone: Asia/Kolkata (GMT+05:30) |
Hi there, I have checked your site seems like the issue is related to thumbnails not properly generated for the translation. Please clone your site to our private server in order to isolate and have a detailed investigation about the issue. Please check my previous private reply for details about migration. Please let me know once the migration is complete. Kind regards |
April 24, 2019 at 12:29 pm #3672699 | |
metodiI |
Hello Raja, I have started migration, everything was fine and at the end of migration I got this message: Kindly contact us as soon as possible via live chat for a satisfactory resolution of the problem. Sincerely, Looking forward to your reply |
April 24, 2019 at 3:22 pm #3674573 | |
metodiI |
Hello Raja, I have started second migration, it is completed and working... Thanks and Regards, |
April 25, 2019 at 9:40 am #3680675 | |
Raja Mohammed Supporter
Languages: English (English ) Timezone: Asia/Kolkata (GMT+05:30) |
Hi there, Thanks for the migration, I have tested the site, It seems like the issue is happening only with the existing product, I tried to add a new product the image of that product display without any issue. hidden link Can you please confirm whether the issue happened after an update? Does it use to work well before? Kind regards |
April 25, 2019 at 9:50 am #3680733 | |
metodiI |
Hello, I see test product thumbnail is showed correctly. Everything was fine before, but I am not sure since which update the problem occured. Regards |
April 25, 2019 at 10:37 am #3681249 | |
Raja Mohammed Supporter
Languages: English (English ) Timezone: Asia/Kolkata (GMT+05:30) |
I have requested second tier supporters to have a close look into the issue. I will update you once I have an update from them. Kind regards |
May 2, 2019 at 3:59 am #3721413 | |
Raja Mohammed Supporter
Languages: English (English ) Timezone: Asia/Kolkata (GMT+05:30) |
HI there, Thanks for your patience. We have released a new update to WooCommerce Multilingual version 4.6.2.1 please update to the latest version it should resolve your issue. If you still have issues after the update The above steps resolved the issue in the cloned version of your site. I hope that solves your issue as well. Kind regards |
May 2, 2019 at 9:09 am #3723035 | |
metodiI |
Hello Raja, Regards, |
May 2, 2019 at 9:49 am #3723483 | |
Raja Mohammed Supporter
Languages: English (English ) Timezone: Asia/Kolkata (GMT+05:30) |
Glad your issue is solved. I have deleted the Cloudways app, Have a great day Kind regards |