metodiI
|
Hi there,
I am trying to fix missing products' pics/thumbnails in Bulgarian(second language); (English-primary language - everithing is OK):
hidden link
same applies to categories/tags pages
but in second language - Bulgarian
for shop page/categories and tag pages - product pics are missing even all pictures are media translated
hidden link
Looking forward to your reply.
BR
Metodi
|
Raja Mohammed
Supporter
Languages:
English (English )
Timezone:
Asia/Kolkata (GMT+05:30)
|
Hi there,
Kindly apologize for the issue with the update.
We have already identified the issue, the issue is now escalated and notified to our developers.
There are two possible workarounds for now that you can try
1- Rollback to previous WCML version (4.5) you can get the previous WCML version from https://wpml.org/download/woocommerce-multilingual/?section=changelog,
(OR)
2- If you can handle a quick fix in the code.
Please open the file class-wcml-products.php located in the path wp-content/plugins/woocommerce-multilingual/inc/class-wcml-products.php
Approximately at line 689 comment the line
$data['_product_image_gallery'] = null;
Our developers are also working on the fix. the update will be released soon once the testing is done.
Let me know the results.
Kind regards
Raja
|
metodiI
|
Hello,
Currently my class-wcml-products.php line 689 is already set to 1
$data['_product_image_gallery'] = null;
but still product pictures are not shown in product/tag/category tabs(in second Language). Single product images are OK though.
BR,
Metodi
|
Raja Mohammed
Supporter
Languages:
English (English )
Timezone:
Asia/Kolkata (GMT+05:30)
|
Hi Metodi,
The line should be commented like
//$data['_product_image_gallery'] = null;
That will fix your issue. However, Our developers have released an official fix in the updated version 4.6.1 kindly update the WooCommerce multilingual plugin to the version 4.6.1
Please let me know the results,
Kind regards
Raja
|
metodiI
|
Hello,
I have upgraded to version 4.6.1.
But still problems persists
Pics attached.
BR,
Metpdi
|
Raja Mohammed
Supporter
Languages:
English (English )
Timezone:
Asia/Kolkata (GMT+05:30)
|
Please share temporary access to your site. I have enabled the private fields.
Kind regards
Raja
|
Raja Mohammed
Supporter
Languages:
English (English )
Timezone:
Asia/Kolkata (GMT+05:30)
|
Hi there,
I have checked your site seems like the issue is related to thumbnails not properly generated for the translation. Please clone your site to our private server in order to isolate and have a detailed investigation about the issue. Please check my previous private reply for details about migration.
Please let me know once the migration is complete.
Kind regards
Raja
|
metodiI
|
Hello Raja,
I have started migration, everything was fine and at the end of migration I got this message:
Oh no! It seems a problem has occurred while migrating your site to Cloudways. We apologize for any inconvenience this may have caused.
Kindly contact us as soon as possible via live chat for a satisfactory resolution of the problem.
Sincerely,
The Cloudways Team
Looking forward to your reply
|
metodiI
|
Hello Raja,
I have started second migration, it is completed and working...
Looking forward to your solution.
Thanks and Regards,
Metodi
|
Raja Mohammed
Supporter
Languages:
English (English )
Timezone:
Asia/Kolkata (GMT+05:30)
|
Hi there,
Thanks for the migration,
I have tested the site, It seems like the issue is happening only with the existing product, I tried to add a new product the image of that product display without any issue. hidden link
Can you please confirm whether the issue happened after an update? Does it use to work well before?
Kind regards
Raja
|
metodiI
|
Hello,
I see test product thumbnail is showed correctly.
Everything was fine before, but I am not sure since which update the problem occured.
Regards
|
Raja Mohammed
Supporter
Languages:
English (English )
Timezone:
Asia/Kolkata (GMT+05:30)
|
I have requested second tier supporters to have a close look into the issue. I will update you once I have an update from them.
Kind regards
Raja
|
Raja Mohammed
Supporter
Languages:
English (English )
Timezone:
Asia/Kolkata (GMT+05:30)
|
HI there,
Thanks for your patience. We have released a new update to WooCommerce Multilingual version 4.6.2.1 please update to the latest version it should resolve your issue.
If you still have issues after the update
- Backup your site and database
- Goto WPML > Settings>Media translation
select the options
[x] Translate existing media in all languages
[x] Duplicate existing media for translated content
[x] Duplicate the featured images for translated content
And click on start, Wait for the process to complete.
The above steps resolved the issue in the cloned version of your site.
I hope that solves your issue as well.
Kind regards
Raja
|
metodiI
|
Hello Raja,
My issue is resolved now. Thank you!
How to delete the cloned website on cloudways?
Regards,
Metodi
|
Raja Mohammed
Supporter
Languages:
English (English )
Timezone:
Asia/Kolkata (GMT+05:30)
|
Glad your issue is solved.
I have deleted the Cloudways app, Have a great day
Kind regards
Raja
|
