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[Closed] Product Reviews Are Not Translating Despite Being Translated in WPML

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This topic contains 5 replies, has 0 voices.

Last updated by Dražen 3 weeks, 4 days ago.

Assisted by: Dražen.

Author Posts
April 13, 2025 at 3:02 pm #16926564

faridi-3

Background of the issue:
I am using WPML on my website and have translated product reviews through WPML. However, they are still displayed in the original language on the translated pages. I have checked the translation settings, and everything seems to be configured correctly. The issue can be seen on this page: hidden link

Symptoms:
Product reviews are not appearing in the translated language as expected, despite being translated in WPML.

Questions:
Why are the translated product reviews still displayed in the original language?
How can I resolve the issue of reviews not appearing in the translated language?
April 16, 2025 at 6:40 am #16936871

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

please share the access details of your website, so I can log in and take a look.

I’m enabling a private message for the following reply.

We have strict policies regarding privacy and access to your information.

Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/


- Please backup the site files and database before providing us access. 

- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.



Thanks,
Drazen

April 16, 2025 at 9:23 pm #16941301

faridi-3

Hi Drazen,

Thank you for your support.

Please note that my website is currently live and actively processing sales. I kindly ask you to guarantee that no URL changes or modifications will be made under any circumstances during your investigation.
April 17, 2025 at 6:06 am #16941906

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

sure, I will only check product reviews and try to add/translate them. It would be better if you can provide staging site, you can WP Staging plugin for this and create a staging site, so we can check the issue safely.

Regards,
Drazen
April 22, 2025 at 10:43 pm #16957432

faridi-3

Hello
For security reasons, I am planning to provide access through a temporary administrator account created specifically for you.

Would this type of temporary user account be acceptable for you?
April 23, 2025 at 6:05 am #16957871

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

sure, I can have a look like that, just make sure I can access all other part of admin backend, that is not limited.

Regards,
Drazen

The topic ‘[Closed] Product Reviews Are Not Translating Despite Being Translated in WPML’ is closed to new replies.