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This topic contains 7 replies, has 2 voices.

Last updated by Riffaz 4 months ago.

Assigned support staff: Riffaz.

Author Posts
May 27, 2019 at 6:43 am

jerryd-4

I am trying to:

Figuring out why our products are sold out when we switch to ENG. It seems like when someone order (who not lives in the Netherlands) the product in the ENG overview switch to sold out.

Beside that it also seems like that the product is not sold out at the ENG version. Only at the back-end it is telling us it is sold out.

NL product overview:
hidden link

ENG Product overview:
hidden link

Link to a page where the issue can be seen:
Dashboard > woocommerce > products

I expected to see:
That the ENG product always are in stock.
It must coincide with the Dutch stock!

Instead, I got:
That the translated ENG products are sold out.

May 27, 2019 at 7:51 am #3894199

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Thank you for contacting WPML support.

Please follow the steps one by one that are explained here : https://wpml.org/forums/topic/woocommerce-out-of-stock-products-displaying-in-translations/

Let me know how it goes.

Regards,
Riffaz.

May 27, 2019 at 6:46 pm #3900311

jerryd-4

Hi Riffaz,

When we update the 'sold out product' then he is back in stock. But when somebody order it he is back on the 'sold out' status. This is not the normal way. The product may not be displayed 'sold out' when the product are in stock!

For now we updated all products. So all the in stock products are displayed in stock.
Maybe you can have a check what is going wrong?

Thank you in advance!

Jerry

May 28, 2019 at 5:05 am #3902723

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

I just noticed you are using older versions of WPML plugins.
WooCommerce multi language had a bug regarding the stocks in older version.
So we released a new version to fix it.

Please update it and check.
Actually you have to update all WPML plugins.
Please check the latest versions here : https://wpml.org/account/downloads/

Let me know how it goes.

Regards,

June 3, 2019 at 12:42 pm #3942327

jerryd-4

Hi Riffaz,

We will update all plugins!

June 3, 2019 at 12:59 pm #3942541

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Take your time and let us know if you need anything else regarding this after the updates.

Regards,

June 13, 2019 at 5:29 pm #4015877

jerryd-4

Hi Riffaz,

The products on the ENG translation are still sold out, but they are not.
What is next?

June 16, 2019 at 6:16 am #4029821

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

I checked your site.

You did not update the WooCommerce: hidden link
You did not update the WCML : hidden link

Please update all the plugins and follow the instructions I gave you already.

Let me know how it goes.

Regards,

The topic ‘[Closed] Product sold out at ENG product overview’ is closed to new replies.