Product stock sync + Menu order

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Supporter timezone: Europe/Madrid (GMT+02:00)

Tagged: WCML

This topic contains 20 replies, has 0 voices.

Last updated by Carlos Rojas 2 months, 1 week ago.

Assisted by: Carlos Rojas.

Author	Posts
June 1, 2026 at 4:15 pm #18073798
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi there, I was able to reproduce the issue in a fresh WordPress installation. I have escalated this ticket to our 2nd-tier of support, where our specialists will take a deeper look at this issue and will try to isolate its cause. I will get back to you as soon as I get more information on the evolution of this ticket. Thank you very much for your patience and understanding!
June 2, 2026 at 5:25 am #18074398
Carlos Rojas Supporter	Hi, Here is a workaround created by our compatibility specialists: - Go to "Products > Sorting" and sort the products in the original language - Then select all products, click on "Bulk edit" > "Apply" and "Save" without making any changes. - This should be enough to resync the menu_order field without having to resave products individually. Video: hidden link
June 2, 2026 at 1:39 pm #18075854
diederickL Site owner	Hello Carlos, Ok thank you for checking. This workaround is not really a great solution for our large catalog. Updating 3000+ products that way takes a lot of time. So hopefully this will be resolved soon in code. Since you where able to get the bug working in a local install I'll delete the staging and test the stock issue with the solution you gave before I do it on the live.
June 2, 2026 at 4:50 pm #18076655
Carlos Rojas Supporter	Hi, I will be waiting for your message.
June 4, 2026 at 12:33 pm #18081605
diederickL Site owner	Hi, The stock sync seems ok now. Now only the sorting is a problem.
June 4, 2026 at 1:12 pm #18081742
Carlos Rojas Supporter	Hi, Our compatibility team has identified this behavior as a bug, which is responsible for the sorting issue you reported. The issue has already been escalated to our development team for further investigation and implementation of a fix. At this stage, the bug is in our internal development queue and awaiting detailed review. Unfortunately, we cannot provide an estimated timeframe for resolution at the moment. However, please be assured that the issue has been documented and prioritized for analysis by our developers. We appreciate your patience and understanding. We'll keep you informed of any progress or updates as soon as they become available.