There appears to be an issue with variable product titles disappearing. A number of people have raised this issue, but I've not seen any solution.
I have yet to figure out what triggers this problem, but after making minor changes to products / translations, I discover that certain products titles have disappeared.
This is my first time using WPML WooCom plugin and so far, it's been a huge disappointment.
I have just enabled debugging, so I will report back if I find anything. In the meantime, I suggest you beef up your testing since there are clearly major issues with your software.
First of all, After checking debug information you shared with us, I found that you are using Beta version of WooCommerce Multilingual plugin.
Beta version is not recommended for live sites. I would suggest you to download and install latest stable version of WooCommerce Multilingual plugin.
*** Please make a FULL BACKUP of your database and website.***
Could you please update WooCommerce Multilingual plugin to it's latest official release version and try to resolve your issue.
I have another open ticket regarding products being removed from shopping cart when switching languages. I was advised that that bug was fixed in the beta version, so I installed it to test whether the bug was fixed (it's not).
The problem with titles disappearing was happening before I installed the beta version of the WCMP, so I can assure you it's not related.
The wp-config.php file is located in your WordPress root directory. It's the same file where the database configuration settings are. You will have to access it by FTP or SFTP in order to edit it.
You can check the current WP Memory Limit value from WPML -> Support in the Info section
I can't say for certain whether the bug started after upgrading to the most recent plugins, but I suspect it was already there. I will continue to do some testing to see if I can figure out when causes this to happen.
I just checked the latest plugin, and the code he mentions is still there. So it appears that although a user has raised this bug and told you how to fix it, you still haven't done so. Can you pls follow up with your developers to find out what the status of this fix is? Furthermore, it's possible that this bug is the same one that's causing products to be removed from the cart. Pls see my other open ticket for details.
It's disappointing that essentially, you're asking your users to do your testing for you. Even when they raise bugs AND tell you how to fix them, you still haven't done so.
1. The issue with the variable product removed from the cart when switching language has been recently solved and the solution will be available with the upcoming release of WooCommerce Multilingual.
2. I tried the steps in your answer on my test site but I was not able to reproduce the issue.
3. If you have a staging version of the site, can you please try if the issue is reproducible on a minimal install?
❌ Before proceeding please make a full website backup! ❌
- Disable all the plugins except WPML and its add-ons, WooCommerce and WooCommerce Multilingual
- Set a default theme (eg. Twenty Sixteen or StoreFront).
- If the issue is solved, please re-enable the Plugins one after the other, and check the issue each time you enable a plugin.
It might also be due to the Theme.
Please do reactivate your Theme only after you are sure the issue isn't coming from a 3rd Party Plugin.
- Please report me when the issue comes back.
4. To further debug the problem I’d like to replicate your site locally.
I would need a site snapshot if possible.
We usually recommend the free Plugin “Duplicator” for this purpose.
If you already know how Duplicator works
(https://wordpress.org/plugins/duplicator/),
please skip the following steps and just send me the archive file you downloaded.
If the file is too large (more than 200M), please use the Duplicator file filters to remove the cache, the wp-uploads directory, the media and the archive files.
Send me the archive file (you probably want to use Google Drive, DropBox, or similar services, as the snapshot file will be quite big)
Your next reply will be private, which means that only you and I will be able to see it and have access to it. You can paste the link to the file there. You can also share the credentials to your website. I will then download the file from the admin panel.
Once the problem is resolved I will delete the local site.
Please let me know if you need help creating the Duplicator package.
Thanks for taking the time to review my issue. I've been doing loads of testing, and narrowed down the problem to a plugin. It uses ajax to add products to cart, and this was causing titles to be removed. I have replaced the plugin, and no longer have the problem with titles disappearing.
Even though the issue was caused by a plugin, there is still a problem with your code. There should never be a case that a user action from the front-end can kill a product on the back-end. So please close this ticket, but I recommend your developers have a look at their code to ensure this never happens for any reason. Thanks
thank you for your detailed steps. I was able to reproduce the issue on a fresh WordPress install and I escalated this issue to our Compatibility team.
Our Compatibility Team will check the issue and, if needed, will contact the author of this WooCommerce extension.
If you wish we can keep you updated about the proceeding or you can just close this ticket.
