This is the technical support forum for WPML - the multilingual WordPress plugin.

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Author Posts
May 28, 2020 at 12:22 am #6233813

violaH-2

Product variant values for sizes are not in the correct language: German values are on the English page and the German page does not have any values.

In some cases "Größe" and "Size" are correct, in some cases not.

Is there a similar example that we can see?
hidden link

I have already done
- woocommerce multilingual trouble shooting page
- clear cache in wpml - support
- tried to translate a product

May 28, 2020 at 12:26 am #6233815

violaH-2

do you have a hint to my question?

May 29, 2020 at 8:49 pm #6252931

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. From the provided debug info I noticed you are running outdated versions of the WPML related plugin including the WooCommerce Multilingual plugin which had similar issues which is now solved on its most recent version, so, before a more detailed look, please try the following:

IMPORTANT: Please, note, a backup is required for security reasons and to avoid any data loss, you can use the https://wordpress.org/plugins/backupwordpress/ plugin for these backup needs.

1 - Make sure all the WPML related plugins are updated to their most recent vesions including the WooCommerce Multilingual plugin from your WordPress Dashboard > Plugins > Add New > Commercial tab settings;

2 - Now, proceed to your WordPress Dashboard > WooCommerce > WooCommerce Multilingual settings and click the 'Status' tab, then click the 'Troubleshooting' link and then click to synchronize your products variations;

Please, let me know if it solves your issue, have a nice day.

May 30, 2020 at 6:46 am #6254695

violaH-2

I installed the latest version 4.3.14 and the system showed several Fatal Errors. I was unable to proceed.

May 30, 2020 at 6:50 am #6254765

violaH-2

A main problem is, that I cannot save products in - Woocommerce - Multlingal - Product . The field for the english version of product attributes is empty then.

How to change product attributes in the 2nd language?

June 2, 2020 at 12:23 am #6268825

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the updates and sorry for the waiting here due the weekend. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

June 2, 2020 at 8:25 pm #6277305

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hey Marcos, The client has migrated the site to the cloudways in a different ticket please check the migrated site details here https://wpml.org/forums/topic/fatal-error-after-wpml-update/#post-6243529 The ticket also has the site access.

June 4, 2020 at 7:07 am #6289997

violaH-2

hello,
did you check the installation on cloudways?
thx Georg

June 4, 2020 at 3:24 pm #6296321

violaH-2

I found that the attribute for Size/Größe is named differently in English and German.

German

hidden link

<select id="grose" class="" name="attribute_grose" data-attribute_name="attribute_grose" data-show_option_none="yes"><option value="">Wähle eine Ausführung</option><option value="3-4 Jahre / 98-104 cm" class="attached enabled">3-4 Jahre / 98-104 cm</option><option value="5-6 Jahre / 110-116 cm" class="attached enabled">5-6 Jahre / 110-116 cm</option><option value="7-8 Jahre / 122-128 cm" class="attached enabled">7-8 Jahre / 122-128 cm</option><option value="9-11 Jahre / 134-140 cm" class="attached enabled">9-11 Jahre / 134-140 cm</option><option value="12-14 Jahre / 146-152 cm" class="attached enabled">12-14 Jahre / 146-152 cm</option></select>

English

hidden link

<select id="groesse" class="" name="attribute_groesse" data-attribute_name="attribute_groesse" data-show_option_none="yes"><option value="">Choose an option</option><option value="3-4 years / 98-104 cm" class="attached enabled">3-4 years / 98-104 cm</option><option value="5-6 years / 110-116 cm" class="attached enabled">5-6 years / 110-116 cm</option><option value="7-8 years / 122-128 cm" class="attached enabled">7-8 years / 122-128 cm</option><option value="9-11 years / 134-140 cm" class="attached enabled">9-11 years / 134-140 cm</option><option value="12-14 years / 146-152 cm" class="attached enabled">12-14 years / 146-152 cm</option></select>

June 4, 2020 at 7:27 pm #6298297

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I am handling the issue on another ticket here https://wpml.org/forums/topic/fatal-error-after-wpml-update/ this ticket can be closed

June 4, 2020 at 11:36 pm #6299359

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Thank you, Raja. Closing it now.