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Last updated by Bruno 6 months, 3 weeks ago.

Assigned support staff: Bruno.

Author Posts
March 29, 2019 at 1:05 pm #3491443

mariaS-32

I am trying to: have my variable product's variations to show properly in both language versions but in the second language variations don't show.

Link to a page where the issue can be seen: ENG version: hidden link
ITA version hidden link

I expected to see: Product variations synchronized in both languages

Instead, I got: All available variations OK in th eenglish version and no variations at all in the italian one.

March 30, 2019 at 3:24 am #3496403

Bruno
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Thank you for contacting us. Please follow the steps below:

- Backup your database
- Make sure the attributes are translated correctly
- Click on the WPML > Support > Troubleshooting
- On the "Clean up" section, select the "Variations" option
- Click on the "Synchronize posts taxonomies" button

If the problem persists, these taxonomies may not be synchronized. In this case, you will need to remove and add the taxonomies again

- Go to the desired product (the original one)
- Remove the Attributes and Variations
- Click on the Update
- Click to edit the translation
- Click on the Save & Close button
- On the original product, insert the attributes and variations again
- Click on the Update button
- Go to the translation and click on the Save & Close button

After following these steps, please let me know if the problem is fixed.

Thank you.

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