[Resolved] Products are not added under other languages

Hi and thank you for the quick response.

Unfortunately, the same issue takes place: I even tried a different browser.

I add in the credentials and after I click the "Log In" button, the page simply refreshes, and then I have to introduce the credentials again, and nothing happens, the same issue keeps repeating over and over again.

Maybe you can share with me the customer's credentials? Or try to create a new account? It is weird - it doesn't tell me that something is wrong but it also does not connect to the backend.

Mihai

I see.

As you can see in the screenshot that I attached, there's a 302 redirect that shows up when I click login so there's no way I can log in.

Just FTP won't be enough for me to debug on this matter - I need access to the WordPress panel.

The client can get in touch with the hosting company and tell them to either exclude "Romania" from the security limitations list or turn this off completely for 1-2 days.

Otherwise, I am not sure how we will be able to debug this issue.

Mihai

Thank you.

Hi there and welcome back!

I was indeed able to finally log into the backend of the website.

Now:

1. Can you please let me know what is the main shop page on this website?

2. Can you please share an example with me where I can see a product in the default language that was translated but it doesn't show up in the EN language?

I will be waiting for your response.

Mihai

Hi Helena and thank you for the update.

1. I have noticed that your website’s WP Memory Limit is 40MB. The WP memory limit needs to be increased as the minimum requirement for WPML is 128Mb WP Memory Limit: https://wpml.org/home/minimum-requirements/

❌ Very important: please make a backup of your site (files & database) before following any of the upcoming steps ❌

Please add this to your wp-config.php file to increase WP memory:

/* WP Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M' );

Paste it just before:

/* That's all, stop editing! Happy blogging. */

These settings can be limited directly by your hosting provider, so, if that’s the case, I recommend you to contact and ask them to modify them directly. If you can get even higher values It would be great.

Please make sure you have updated the values successfully, You can verify them from WPML >> Support page.

2. After a backup is created, can you please go here (hidden link) and update everything to the latest version?

Please let me know once that's ready.

Thank you.

Mihai

Hi there.

If I can get written approval to duplicate the website in a local testing environment, then I can try things on my own without the risk to affect the live/production site.

Please let me know if that would be ok for you/the client.

Mihai

Hi there.

Thank you for the confirmation.

I'm leaving the ticket assigned to myself for now and as soon as I have more information, I will get back to you.

Mihai