This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is experiencing an issue where French products are appearing in both French and English on their e-commerce site, and vice versa, making it seem as if there are duplicate products in both languages.
Solution:
1. We recommend checking the translation settings for the Product post type by navigating to WPML > Settings → Post type Translation. Set the translation preference to "Translatable - only show translated items" if you want French products to appear only in French.
2. Ensure that the source language of each product is correctly assigned and that translations are properly connected to the default product. For guidance on linking translations, visit this guide.
3. Activate the String Translation and WooCommerce Multilingual plugins if they are not already active. These plugins are essential for running WooCommerce with WPML. For installation and usage, refer to the following guides:
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
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This topic contains 3 replies, has 2 voices.
Last updated by Prosenjit Barman 4 months ago.
Assisted by: Prosenjit Barman.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.