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This topic contains 3 replies, has 2 voices.

Last updated by Carlos Rojas 5 months, 1 week ago.

Assigned support staff: Carlos Rojas.

Author Posts
May 6, 2019 at 7:35 pm #3752365

guyY

I am trying to: Manage stocks per variation

Link to a page where the issue can be seen: admin

I expected to see: my stock quantities

Instead, I got: 0

Each some days (randomly?) all the variations stocks in the main language change to 0 and the variation in the secondary language are hidden until I save the main product again.

but the stocks stay on 0. and all of the variations changed to 'out of stock'

I can't understand what's happened and how to prevent this issues.

May 6, 2019 at 8:30 pm #3752567

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

1.- I would like to ask you to follow this steps in order to isolate the cause of the issue:
- Back up your site first before making any change, this is for security reasons.
- Update all outdated plugins and themes.
- Flush any cache memory that might exists.
- Deactivate all the plugins that are not related to WPML.
- Switch for a moment to a WordPress default theme like Twenty Seventeen.
- If the issue is gone, activate one by one to see with which one there is an interaction issue.

Could you tell me the result of this steps?

2.- Please increase the PHP Memory Limit. Minimum requirements are 128Mb: https://wpml.org/home/minimum-requirements/
You can add this to wp-config.php to increase WP memory:

/** Memory Limit */
define('WP_MEMORY_LIMIT', '128M');
define( 'WP_MAX_MEMORY_LIMIT', '128M' );

- Add it above the line /* That's all, stop editing! Happy blogging. */

Kind regards,
Carlos

May 6, 2019 at 8:50 pm #3752663

guyY

I update all plugins and do all of this.
The secondary lang products still have issue with variations seams like "all color" instead selected the color.
I'ts working after I update/save the main lang product.

the quantity/stock/inventory still on 0.....

I'm also increase the memory limit.

May 7, 2019 at 10:10 am #3756243

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,
Thank you very much for your message.

In this case I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Regards,
Carlos