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Tagged: Translation Services
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This topic contains 5 replies, has 2 voices.
Last updated by Osama Mersal 2 months ago.
Assigned support staff: Osama Mersal.
Author | Posts |
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December 18, 2020 at 4:28 pm #7695965 | |
Bill Lafferty |
I am trying to: If you send me a private link, I will share login creds. |
December 21, 2020 at 12:22 pm #7709405 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hello, Thanks for contacting WPML forums support. I’ll be glad to help you today. Could you please answer some questions to help me to understand the issue: Please allow me to remind you that we have dedicated support for translation services you could use. Thank you for your cooperation. Best regards, |
December 21, 2020 at 9:21 pm #7712235 | |
Bill Lafferty |
Hi Osama, 1- How did you do the translation that now keeps showing? 2- How did you eventually translate the site to Chinese? 3- Were the strings that now show the old test translation, also re-translated into Chinese? 4- What is the type of the string, is it a page builder element string, a theme element string, or a custom post type string? Thanks for your assistance. |
December 22, 2020 at 9:33 am #7714615 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi Bill, Thanks for your answers. It helped me to understand your issue more. Could you please confirm that the Magic Block you mentioned in your answer is this plugin (https://wordpress.org/plugins/magic-block/)? If yes, I’m afraid that this plugin isn’t compatible with WPML and this plugin was not updated by its developer for over 11 months. So that might cause the issue you face. But to make sure what causes the problem. would you kindly recreate the problem you’re having on this sandbox site? To do that kindly follow the following steps: As it is a compatibility issue so using this sandbox site will speed up the process. Thank you for your cooperation Best regards, |
December 24, 2020 at 3:50 pm #7731381 | |
Bill Lafferty |
Hi Osama, Thank you for the access to a sandbox. We'll replicate the environment and test it. I'm going to be OOO till Jan. 4th, 2021. Please keep this ticket open until I return, and we can pick up from there. Thanks! |
December 24, 2020 at 4:26 pm #7731525 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi Bill, Sure, I'll keep the ticket open. However, the sandbox site is being deleted after one week. But I’ll ask someone to prolong it for a month. I hope you enjoy your vacation. Best regards, |
The topic ‘[Closed] Pseudo-translated strings hidden’ is closed to new replies.