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This topic contains 5 replies, has 2 voices.

Last updated by Marcos Vinicios Barreto 5 months, 1 week ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
April 8, 2020 at 3:11 pm #5867379

sabian1982

I have sent 4 new translation jobs to my French translator.

I have also set the Document Status (in the settings page) to Draft as i wish to review all translation including the translated URL and title values before they are published.

Strangely, the pages are already appearing publicly without having been translated.

E.g. hidden link

Please advise.

April 9, 2020 at 2:05 pm #5876689

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

April 14, 2020 at 4:01 pm #5906109

sabian1982

The draft feature now appears to be working however, where do i now go to review the draft version and publish it?

When i try to view it the entire backend of WP turns into French... I'm obviously missing something!

April 14, 2020 at 9:50 pm #5908299

sabian1982

Can you reissue the debug form so you can take a look?

I have actually gone back and reviewed articles in French that have been written after the settings were set to "Draft" and these have still been published.

April 15, 2020 at 12:56 am #5908691

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the updates. The next reply is marked as private so you can safely send the requested WordPress Dashboard and FTP access details, this way I will be able to take a detailed look at your issue. Thank you for your collaboration and continued patience, have a nice day.

April 20, 2020 at 5:50 pm #5952633

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the provided details and sorry for the bit of waiting here. I tried to access your website with the provided details, but unfortunately they don't seem to be still working. Can you review it please? Thank you for your collaboration and patience, have a nice day.

The topic ‘[Closed] Publishing of Non-Translated Content’ is closed to new replies.