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This topic contains 21 replies, has 2 voices.
Last updated by Laura 6 months, 3 weeks ago.
Assigned support staff: Laura.
Author | Posts |
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May 22, 2020 at 3:11 pm #6196555 | |
callums |
Tell us what you are trying to do? I was trying to using qTranslate Importer to migrate my site form qTranslate X plug in to WPML but it kept say "working for 1 hour" and my site is a small site without around 20 pages Is there any documentation that you are following? I was following this thread https://wpml.org/documentation/related-projects/qtranslate-importer/ Is there a similar example that we can see? What is the link to your site? hidden link |
May 23, 2020 at 12:07 pm #6200921 | |
Laura Supporter
Languages: English (English ) Italian (Italiano ) Portuguese (Brazil) (Português ) Timezone: Europe/Rome (GMT+01:00) |
Hi, thanks for contacting us. The WP Memory Limit needs to be increased. PHP memory limit is fine but WordPress uses 40Mb as default. Minimum requirements for WPML are 128Mb. /** WP Memory Limit */ define( 'WP_MEMORY_LIMIT', '256M' ); The wp-config.php file is located in your WordPress root directory. It's the same file where the database configuration settings are. You will have to access it by FTP or SFTP in order to edit it. Also, please try to deactivate the Yoast SEO & qTranslate-X integration before proceeding. |
June 1, 2020 at 12:22 am #6262161 | |
callums |
Hi, Could you help to take a look at the issue again ? Thanks |
June 1, 2020 at 7:42 am #6263617 | |
Laura Supporter
Languages: English (English ) Italian (Italiano ) Portuguese (Brazil) (Português ) Timezone: Europe/Rome (GMT+01:00) |
Hi, what does it means exactly "it's not working"? Can you make a video so we can understand better? Also please check in the console browser and in the WordPress debug.log if there are any errors. To enable the debug.log, edit wp-config.php and insert the following lines: define( 'WP_DEBUG', true ); define( 'WP_DEBUG_LOG', true ); define( 'WP_DEBUG_DISPLAY', false ); Browse to the page with the issue and/or reproduce the issue. Locate the debug log in: /wp-content/debug.log Paste the latest lines here. No need to paste the entire log file, just 50 lines or so will do. Please censor any sensitive information. |
June 1, 2020 at 1:51 pm #6265985 | |
callums |
Hi, I increased the WP Memory Limit but when run qTranslate Importer it kept showing working for more than 1 hour but nothing change. |
June 3, 2020 at 9:51 am #6281697 | |
Laura Supporter
Languages: English (English ) Italian (Italiano ) Portuguese (Brazil) (Português ) Timezone: Europe/Rome (GMT+01:00) |
Hi, in my previous post (https://wpml.org/forums/topic/qtranslate-importer-not-loading/#post-6263617) I explained how to enable the WordPress debug.log, please follow the instructions and see if you can find any errors. |
June 5, 2020 at 2:38 pm #6306553 | |
callums |
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June 5, 2020 at 3:29 pm #6306945 | |
callums |
Not sure if this is correct but Because the site had some issues with the server so I had to restore the back-up, now I wanted to re-install the plug-in again but with the new updated WPML version. |
June 6, 2020 at 7:17 am #6310371 | |
Laura Supporter
Languages: English (English ) Italian (Italiano ) Portuguese (Brazil) (Português ) Timezone: Europe/Rome (GMT+01:00) |
Hi, I checked and yes, there are some issues with the old version of the importer. Can you try this one please? It's a developer one, so be careful to have a backup before trying it. hidden link |
June 7, 2020 at 2:55 pm #6315147 | |
callums |
Hi Laura, Thank you for looking into it! I installed the qtranslate-to-wpml-export in the file you sent. However, the plug-in still has the same issue as before and I also couldn't save the configuration for media translation any more with this new plug-in. I just want to let you guys know in order to find the bug. Anyway, could you inform me if there is any new update for the plug-in? Many thanks, |
June 9, 2020 at 9:01 am #6328611 | |
Laura Supporter
Languages: English (English ) Italian (Italiano ) Portuguese (Brazil) (Português ) Timezone: Europe/Rome (GMT+01:00) |
Hi, we don't have a release date for this yet, however, we're investigating the issue as some other clients reported it. I'll get back to you as soon as possible. |
June 9, 2020 at 1:08 pm #6331469 | |
Laura Supporter
Languages: English (English ) Italian (Italiano ) Portuguese (Brazil) (Português ) Timezone: Europe/Rome (GMT+01:00) |
Hi, we should have a workaround now. - Download and install this edited version hidden link Please let me know if this works for you. |
June 12, 2020 at 2:40 pm #6360363 | |
callums |
Thank you for helping out. I tried the suggestion above but it will show the content in both languages in font-end and not imported to wpml. |
June 13, 2020 at 3:01 pm #6365139 | |
Laura Supporter
Languages: English (English ) Italian (Italiano ) Portuguese (Brazil) (Português ) Timezone: Europe/Rome (GMT+01:00) |
Hi, there is a test site where we can look at the issue better, or it's possible to have a copy pre-import? I'll enable a private reply. |
June 16, 2020 at 1:49 pm #6383963 | |
Laura Supporter
Languages: English (English ) Italian (Italiano ) Portuguese (Brazil) (Português ) Timezone: Europe/Rome (GMT+01:00) |
Hi, I don't want to ruin your site, so I'm taking a copy and I'll do further tests there. |
The topic ‘[Closed] qTranslate Importer not loading’ is closed to new replies.