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This topic contains 2 replies, has 2 voices.

Last updated by petrS-7 4 weeks, 1 day ago.

Assigned support staff: Bruno.

Author Posts
September 17, 2019 at 12:12 pm #4588379

petrS-7

Tell us what you are trying to do?
I try to update WPML plugins but it doesnt work. This is migrated content from another site. I'd like to re-enter my registration key, but I didn't find this option through WordPress. Nothing happens when you unregister the site through WPML administration and re-register.

Is there any documentation that you are following?
https://wpml.org/fr/forums/topic/changing-product-key-while-keeping-settings/

Is there a similar example that we can see?

What is the link to your site?
hidden link

September 17, 2019 at 11:42 pm #4591247

Bruno
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Thank you for contacting us. I would be very happy to help you but I didn't fully understand what is the issue.

Have you changed the domain of your site and want to register the new URL? If so, please follow the steps below:

- Click on the Plugins > Add New > Commercial (tab)
- Click on the "Unregister WPML from this site" button
- Click on the "Register WPML" and insert the new key (generated in your client area)
-- You can check, remove or create keys here: https://wpml.org/account/sites/

By following these steps, can you register your site and use the new key?

Thank you.

September 19, 2019 at 4:48 pm #4607397

petrS-7

My issue is resolved now. Thank you!