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This topic contains 6 replies, has 2 voices.

Last updated by Riffaz 9 months, 1 week ago.

Assigned support staff: Riffaz.

Author Posts
January 8, 2019 at 1:33 am #3064799

fredericJ-6

I am trying to: when I am connected as a simple redactor, I can't translate posts. URL shows ###. As administrator, it's okay. I read this page but it can't help: https://wpml.org/errata/certain-cases-user-added-translator-cannot-edit-posts/

Link to a page where the issue can be seen: hidden link

I expected to see: I reinstalled WPML, and I don't know what to do now.

Instead, I got:

January 8, 2019 at 5:24 am #3065473

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Thank you for contacting WPML support.

You mean "editors" right by "redactors"?

Did you set them as translators already ?
Only a translation manager can add translators.

Please refer : https://wpml.org/documentation/translating-your-contents/

Let me know.

Regards,
Riffaz.

January 8, 2019 at 7:58 am #3065709

fredericJ-6

Hi Riffaz,

Thanks for your response.
Sorry, my English is not fluent. You are right: I mean "editors".
I had already set this editor as translator in WPML > Translation Management as you can see on screenshot.

As an editor "redacspac2018" is not able to translate posts from inside post neither from posts list.
I need it to be an editor. I changed it temporarily in administrator. But for me, it's not a durable solution.

Have you got an idea what I missed? Is this a bug?

January 8, 2019 at 2:35 pm #3067470

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Create a new admin user and give the details to check this.
I am setting the next reply as private.

Regards,

January 9, 2019 at 8:45 am #3070251

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Thank you for the accounts.

When I login to the using the editor account I see + sign to translate : hidden link
That means editor can translate but when I click on the + sign nothing happens.

it should be conflict / compatible issue.

So to make sure if possible, please do the following steps.

Plugin conflict
Could you please disable all the plugins and check this?

Minimal Setup
If you disable all non-related WPML plugins, switch to one of the default themes like twenty seventeen, the problem persists or not?
NOTE:
+ Make a backup (both files and database) for your site before updating/proceeding anything (Always a good practice!).

Console Errors
In your chrome browser Press Ctrl + Shift + J (Windows / Linux) or Cmd + Opt + J (Mac) before you go to this step.
Check if you see any red errors here : hidden link and let me know.

Debugging
1. Please follow the debugging information provided here: http://wpml.org/documentation/support/debugging-wpml/ .
2. Repeat the action of creating the problem.
3. Copy and paste the contents of debug.log (log file inside the /wp-content/ directory) here for me to see

Let me know.

Regards,
Riffaz.

January 10, 2019 at 1:03 am #3074001

fredericJ-6

Hi Riffaz,

I deactivated all non related WPML plugins. Connected as editor, nothing to do; translation was always impossible with ### in URLs.

I didn't try second point. According to me, it's too dangerous. I have no preprod server to test it.

No error in console on listed post page or on detailed post admin page.

<em><u>hidden link</u></em>
[HTTP/1.1 200 OK 11615ms]

URL de la requête :
Méthode de la requête :
Adresse distante :
Code d'état :
200
Version :
	
En-têtes de la réponse (610 o)	
Cache-Control	
no-cache, must-revalidate, max-age=0
Content-Encoding	
gzip
Content-Type	
text/html; charset=UTF-8
Date	
Thu, 10 Jan 2019 00:58:37 GMT
Expires	
Wed, 11 Jan 1984 05:00:00 GMT
Referrer-Policy	
strict-origin-when-cross-origin
Server	
Microsoft-IIS/10.0
Set-Cookie	
wp-settings-6=deleted; expires…MT; Max-Age=0; path=/; secure
Set-Cookie	
wp-settings-time-6=1547081916;…-Age=31536000; path=/; secure
Transfer-Encoding	
chunked
Vary	
Accept-Encoding
X-Frame-Options	
SAMEORIGIN
X-Powered-By	
PHP/5.6.38
X-Powered-By	
ASP.NET
En-têtes de la requête (1,546 Ko)	
Accept	
text/html,application/xhtml+xm…plication/xml;q=0.9,*/*;q=0.8
Accept-Encoding	
gzip, deflate, br
Accept-Language	
fr,fr-FR;q=0.8,en-US;q=0.5,en;q=0.3
Cache-Control	
max-age=0
Connection	
keep-alive
Cookie	
wordpress_sec_f7bde95ce70a59bd…d=GA1.2.1198830105.1547080681
Host	
<em><u>hidden link</u></em>
Upgrade-Insecure-Requests	
1
User-Agent	
Mozilla/5.0 (Macintosh; Intel …) Gecko/20100101 Firefox/64.0
<em><u>hidden link</u></em>
[HTTP/1.1 200 OK 6249ms]
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[HTTP/1.1 200 OK 46ms]
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[HTTP/1.1 304 Not Modified 5331ms]
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[HTTP/1.1 200 OK 5015ms]
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[HTTP/1.1 304 Not Modified 4837ms]
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[HTTP/1.1 200 OK 45ms]
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[HTTP/1.1 200 OK 52ms]
JQMIGRATE: Migrate is installed, version 1.4.1 load-scripts.php:9:542
<em><u>hidden link</u></em>
[HTTP/1.1 304 Not Modified 672ms]
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[HTTP/1.1 304 Not Modified 683ms]
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[HTTP/1.1 404 Not Found 476ms]
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[HTTP/1.1 304 Not Modified 666ms]
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[HTTP/1.1 304 Not Modified 743ms]
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[HTTP/1.1 404 Not Found 194ms]
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[HTTP/1.1 404 Not Found 67ms]
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[HTTP/1.1 304 Not Modified 58ms]
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[HTTP/1.1 200 OK 0ms]
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[HTTP/1.1 404 Not Found 10169ms]
<em><u>hidden link</u></em>
[HTTP/1.1 304 Not Modified 89ms]
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[HTTP/1.1 304 Not Modified 1125ms]
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[HTTP/1.1 304 Not Modified 145ms]
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[HTTP/1.1 304 Not Modified 731ms]
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[HTTP/1.1 304 Not Modified 85ms]
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[HTTP/1.1 304 Not Modified 385ms]
<em><u>hidden link</u></em>
[HTTP/1.1 200 OK 0ms]
<em><u>hidden link</u></em>
[HTTP/1.1 200 OK 0ms]
<em><u>hidden link</u></em>
[HTTP/1.1 200 OK 0ms]
<em><u>hidden link</u></em>
[HTTP/1.1 200 OK 9140ms]

​

I activated Debug mode. I tried to create the issue (creating new post and attempting translation). There are informations in debug.log file, but it seems not to be relevant.
Here the code:

[10-Jan-2019 00:57:57 UTC] PHP Warning:  Illegal string offset 'width' in D:\home\site\wwwroot\wp-includes\media.php on line 988
[10-Jan-2019 00:57:57 UTC] PHP Notice:  Uninitialized string offset: 0 in D:\home\site\wwwroot\wp-includes\media.php on line 988
[10-Jan-2019 00:57:57 UTC] PHP Warning:  Illegal string offset 'height' in D:\home\site\wwwroot\wp-includes\media.php on line 989
[10-Jan-2019 00:57:57 UTC] PHP Notice:  Uninitialized string offset: 0 in D:\home\site\wwwroot\wp-includes\media.php on line 989
[10-Jan-2019 00:58:54 UTC] PHP Warning:  Illegal string offset 'width' in D:\home\site\wwwroot\wp-includes\media.php on line 988
[10-Jan-2019 00:58:54 UTC] PHP Notice:  Uninitialized string offset: 0 in D:\home\site\wwwroot\wp-includes\media.php on line 988
[10-Jan-2019 00:58:54 UTC] PHP Warning:  Illegal string offset 'height' in D:\home\site\wwwroot\wp-includes\media.php on line 989
[10-Jan-2019 00:58:54 UTC] PHP Notice:  Uninitialized string offset: 0 in D:\home\site\wwwroot\wp-includes\media.php on line 989

It's really funny...

January 10, 2019 at 8:48 am #3074894

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Yes, the error messages is not related to your issue.

Please:
1. go to hidden link
2. install your theme
3. configure the WPML as you have in your site. on the last step just click next (site key)
4. recreate the issue.
5. let us know the steps to reproduce it.

Regards,

The topic ‘[Closed] Redactors can't translate posts’ is closed to new replies.