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This topic contains 3 replies, has 4 voices.

Last updated by Andrey 5 years, 10 months ago.

Assigned support staff: Andrey.

Author Posts
April 17, 2014 at 5:21 pm #382924



Could you please tell me how to go about seeking a refund? Even though I am outwith the 30day period - since my issues were not able to be resolved by your team I have had to opt for another service. Whilst this may indeed be down to my site-specific issues - since it is clearly not able to be used by me..does this window mean I am unable to get a refund?

Many thanks.

April 17, 2014 at 7:31 pm #382968


I'm sorry, but PayPal lets us issue refunds up to 60 days from the order date. After this, PayPal just blocks this option altogether. Our policy is to give refunds 30 days from the order day. I wanted to help out and give a refund anyway, but it's more than 60 days from the order and PayPal just blocks it now.

April 18, 2014 at 7:51 am #383161


Hi Beverly,
if you have question please send email to

Also about your WC problem - WPML + WCML not working only with your theme?


April 22, 2014 at 9:28 am #384935


Languages: English (English ) Russian (Русский )

Timezone: Europe/Kiev (GMT+02:00)

Hi Beverly,

If you still need help, please open new ticket with detail description of your problem, our support will try to help you.


With Regards


The topic ‘[Closed] Refund’ is closed to new replies.