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This topic contains 24 replies, has 3 voices.

Last updated by borislavA-2 4 months, 3 weeks ago.

Assisted by: Paola Mendiburu.

Author Posts
June 5, 2025 at 8:04 am #17108907

borislavA-2

Ok, I deactivated TBI Fusion and now the staging site working again.
hidden link
TBI working on the solution so I'll check if something go wrong again. Probably they caused the fatal error.

About the quntity problem no, it doesn't work. Furthermore if this work it will take too much time to update all products but no, I've tried now and the problem persist, the english version show in stock but no quantity and can't be purchased. We want to translate the site in 2 additional languages: Romanian and Greek, but first we have to resolve that problem. Please help me it's urgent.

updated.png
June 6, 2025 at 6:42 pm #17114878

Paola Mendiburu
WPML Supporter since 11/2020

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+01:00)

Hi,

Sorry but I cannot access the site, so please update the credentials. Iget: Error: The password you entered for the username is incorrect

Thanks.

June 10, 2025 at 7:48 am #17120590

Paola Mendiburu
WPML Supporter since 11/2020

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+01:00)

Ok thanks. I was able to login.

Do you give me permission to activate WPML plugins and WooCommerce Multilingual so I can investigate the issue?

June 10, 2025 at 11:31 am #17121741

borislavA-2

No need to ask for permission this is a staging site, so activate and check what's wrong with the quantity in the translated pages and how to fix it Sync is not helps just make the things worse, then all version losing the products quantities

June 11, 2025 at 11:32 am #17125419

Paola Mendiburu
WPML Supporter since 11/2020

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+01:00)

I went to the bulgarian product and just click on update and now the stock appears correctly.

So if it is happening to many products you can do a bulk update to all the products as you can see in this video:
hidden link

June 13, 2025 at 7:10 am #17131903

borislavA-2

I think you don't understand the problem. The quantity issue is on the English version, check the Production site

hidden link

If I do synchronize Bulgarian with English, the Bulgarian lose the quantities too! And whole site become unusable. People complain they can't buy anything!

Some products really are out of stock, so if I use Bulk quantity update, it will be hard to skip them. I hope you find some solution or give me some compensation as AI credits or something. The plugin cause losing the quantites and 1500 products BG and EN version total 3000 it's a lot of manual job, it's ridiculous.

June 16, 2025 at 8:03 am #17137314

Paola Mendiburu
WPML Supporter since 11/2020

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+01:00)

Hi!

As you can see on the staging site hidden link now appears the same quantity on both languages, the same as you have in bulgarian.

So you need to update the bulgarian product so the quantity can be copied into the english product as I showed you in the video.

Then don´t deactivate WooCommerce Multilingual and you will not have problems.

June 16, 2025 at 11:57 am #17138461

borislavA-2

All right, that's better, just one more question. What if I add 2 additional languages. How to synchronize all quantity, terms, everything else?

June 17, 2025 at 7:40 am #17141073

Paola Mendiburu
WPML Supporter since 11/2020

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+01:00)

When you add the translation all of these will be synchronize into the translation.

June 17, 2025 at 9:02 am #17141439

borislavA-2

It's okay I fixed it with the help of the team. The biggest problem is that it took too much time