This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is unable to activate their purchased WPML registration on the website, despite having renewed their subscription. They are caught in a loop with messages indicating that the account is expired.
Solution:
1. Navigate to WP Dashboard Menu >> Updates.
2. Click the "Check again" link.
3. Go to Plugins >> Add New Plugin > Commercial tab and click on the “Refresh account status” button (if available).
If the problem continues:
1. Log in to your WPML.org account and visit the Sites page: https://wpml.org/account/sites/
2. Delete the existing site key.
3. Log in to your site and navigate to Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link (if available).
4. Click the Register WPML link.
5. Click the Get a key for this site link to generate a new key.
6. Copy the new key, paste it into the input box, and press the Register button.
For more detailed instructions, please refer to the documentation: https://wpml.org/faq/install-wpml/#register
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us.
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This topic contains 2 replies, has 2 voices.
Last updated by nicolinev-2 2 days, 7 hours ago.
Assisted by: Noman.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.