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This topic contains 2 replies, has 2 voices.

Last updated by Michael 2 years ago.

Author Posts
May 19, 2018 at 6:52 pm #2195241


Dear support,

I am trying to register my website for updates. I added the website in my WPML account (this works). Then I tried to add the key on my website. However, I get the error that my key is invalid (which it is not!).

Can you help me out?

May 20, 2018 at 5:06 pm #2197352


Languages: English (English ) Spanish (Español ) French (Français )

Timezone: Europe/Paris (GMT+02:00)

Hello there,

Welcome to WPML support forum.

While one of my teammates takes care of your case I will provide you with the first debugging steps.

We are currently having issues with a recent option that was added to WPML 3.9.4. It is the "Keep up-to-date about which theme and plugins I use" option right below the registration key field. If you uncheck it you will be able to register the site key as usual.

Let us know if it helps.

May 21, 2018 at 6:36 pm #2203767


That worked, thanks!