registration info - translation issue

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to translate registration information in the Blocksy-companion domain using WPML > String Translation, but the translation does not appear on the front end. Specifically, the message 'An account is already registered with your email address. Please log in.' remains untranslated.
Solution:
We recommend following these steps:
1. Revert any previous changes you made while attempting other workarounds. For details on reverting changes, you can refer to our forum post: https://wpml.org/forums/topic/registration-info-translation-issue/#post-15864965
2. Edit the file

wp-content/plugins/wpml-string-translation/classes/MO/LoadedMODictionary.php

3. Around line 46, replace the code:

$moFileName = str_replace('l10n.php', '.mo', $loaded_file);

with:

$moFileName = str_replace('l10n.php', 'mo', $loaded_file);

Note the change in the file extension from '.mo' to 'mo'.
❌ IMPORTANT: Please ensure you backup your database and website before making these changes. ❌

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.

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Tagged: Compatibility

This topic contains 23 replies, has 2 voices.

Last updated by Long Nguyen 1 month, 3 weeks ago.

Assisted by: Long Nguyen.

Author	Posts
June 21, 2024 at 9:02 am #15772340
grzegorzK-16	Background of the issue: I am trying to translate registration info in the blocksy-companion domain using WPML > String translation. There is a link to the screenshot: hidden link Symptoms: The translation has no effect on the front end. The message 'An account is already registered with your email address. Please log in.' remains untranslated. Questions: Why is the translation not appearing on the front end?
June 21, 2024 at 10:20 am #15773858
grzegorzK-16	Hi! On sandbox everything is OK! So I do not know what is going on... 1) I have installed WooCommerce. 2) In WooCommerce I have enabled: Settings > Accounts & Privacy > "Allow customers to create an account on the "My account" page". 3) I have switched to Child Theme. 4) Open the Polish version of the blog: hidden link 5) Click the person icon in the header to open a popup for logging in or registering. 6) Go to "Zarejestruj się" (Sign up) tab. 7) Register new a user. 8) You will see the correct translation. Grzegorz
June 21, 2024 at 1:07 pm #15775459
grzegorzK-16	Hi! I fixed it :)!!! 1) I removed the "Your account was created successfully. Your login details have been sent to your email address. Please visit the %1$slogin page%2$s." from WPML > String translation. 2) I have pressed "Can't find the strings you're looking to translate?" 3) I have checked Blocky theme and Blocksy Companion plugin and pressed "Scan translation files" 4) I went to WPML > String translation again and found the deleted string and translated it. 5) Now it is OK Now I will check if same procedure will fix my previous issue sent to you. Grzegorz
June 24, 2024 at 1:31 am #15799867
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, Thanks for sharing the solution. Let me know if it works on your live site. Thanks.
June 24, 2024 at 10:35 am #15805652
grzegorzK-16	Hi! Unfortunately, it turned out that there is a problem all the time. Before the weekend, I didn't test it correctly. It turned out that the correct translation can be seen on the front-end, but only when the "Look for strings while pages are rendered" option is enabled. After turning it off, there is no proper translation. I have tested it many times. I did not do it in the sandbox. It is on live blog. regards, Grzegorz
June 24, 2024 at 12:09 pm #15806736
grzegorzK-16	Hi! I have tested the same in the sandbox as well. And the same issue is there: The correct translation can be seen on the front-end, only when the " Look for strings while pages are rendered" option is enabled. After turning it off, there is no proper translation. regards, Grzegorz
June 25, 2024 at 2:33 am #15814030
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, I see that issue on the sandbox site. The success registration message is loaded via Ajax so there could be an issue with the translation string. I suggest you use the action WooCommerce Account page instead of opening the modal and see if it helps. Looking forward to your reply. Thanks
June 25, 2024 at 7:54 am #15817712
grzegorzK-16	Hmmm.... 🙂 Other string is translated without any problem. So, displaying the success registration message should work correctly as well. Thanks, Grzegorz
June 25, 2024 at 3:00 pm #15822313
grzegorzK-16	Hi! I am pasting info from Blocksy support: "Hmm, I'm not entirely sure that WPML could work here, as this is a string that's defined in the core translation files, not the database. A string like this is usually recommended to be translated using a specialised tool, such as Loco Translate." Using Blocksy support advice I have installed Loco Translate plugin: 1) I found a problematic string in Loco Translate > Plugins > Blocksy Companion. 2) I have translated it into Polish. 3) (Important!) I have relocated translations in Loco Translate > Plugins > Blocksy Companion: from: System -languages/plugins/blocksy-companion-pl_PL.po to: Custom - languages/loco/plugins/blocksy-companion-pl_PL.po 4) And now it works 🙂 I am very interested about your opinion about it. Can I leave it now? regards, Grzegorz
June 26, 2024 at 3:14 am #15828120
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, As I mentioned, the success registration message string is different from other strings, it is loaded via Ajax. I'm asking our 2nd tier support about this issue and update you here when I have something to share. Thanks.
June 26, 2024 at 8:02 am #15830966
grzegorzK-16	I see. So I'm looking forward to the solution. Thank you! Grzegorz
July 1, 2024 at 4:07 am #15864965
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, I got a workaround from our 2nd tier support to translate the success registration message string. Please follow steps below: 1. Open .../wp-content/plugins/blocksy-companion/framework/features/account-auth.php file. 2. Look for line 247, replace the code: $errors->add('registered', $error_message, 'message'); with this one: // WPML Workaround for compsupp-7437 if ( class_exists('Sitepress') ) { $string = $error_message; $textdomain = 'WordPress'; $string_name = 'WPML Workaround : '.substr($string, 0, 20); $wpml_default_lang = apply_filters('wpml_default_language', NULL ); $wpml_current_lang = apply_filters( 'wpml_current_language', NULL ); if ($wpml_default_lang == $wpml_current_lang ) { do_action( 'wpml_register_single_string', $textdomain, $string_name, $string ); } // Apply the translation to the string $string = apply_filters('wpml_translate_single_string', $string , $textdomain, $string_name); $error_message = $string; // Replace the title } $errors->add('registered', $error_message, 'message'); 3.Visit the front-end and try to register a new user in the default language. 4. Go to WPML > String Translation > Translate the new string under the domain WordPress. ❌ IMPORTANT: Please backup your database and website before proceeding ❌ Looking forward to your reply. Thanks
July 1, 2024 at 10:16 am #15867686
grzegorzK-16	Hi! Thank you very much for the workaround. It works properly! 🙂 But the workaround key is to modify something in the Blocksy Companion plugin. So after actualization, it will stop working. So I have sent it to Blocksy support. I am waiting for their answer. I will let you know as soon as I get it. regards, Grzegorz
July 2, 2024 at 1:18 am #15871151
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Thanks for your confirmation. Our compatibility team will also inform the theme author about this issue and workaround to fix it. Your co-operation will push things faster. Feel free to open a new ticket if you have more questions.
July 10, 2024 at 7:05 am #15926079
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, Our 2nd tier support also suggest you use another workaround, that would be applied to other similar cases. Please follow steps below and let me know if it helps: 1. Revert the changes that you use in the workaround above https://wpml.org/forums/topic/registration-info-translation-issue/#post-15864965 2. Edit the file wp-content/plugins/wpml-string-translation/classes/MO/LoadedMODictionary.php 3. Around line 46, replace the code: $moFileName = str_replace('l10n.php', '.mo', $loaded_file); with this one $moFileName = str_replace('l10n.php', 'mo', $loaded_file); notice the file extension (.mo -> mo). ❌ IMPORTANT: Please backup your database and website before proceeding ❌ Looking forward to your reply. Thanks

grzegorzK-16 confirmed that the issue was resolved on 2024-07-17 07:54:07.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.