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This topic contains 2 replies, has 2 voices.

Last updated by canayY 5 months, 1 week ago.

Assigned support staff: Mihai Apetrei.

Author Posts
May 7, 2019 at 11:35 am #3757255

canayY

When I originally created translation jobs (for myself) to translate all our products, the product descriptions were much longer. When I saw how long they were, I removed most of the description from the original language (German). However, the parts I removed are still visible and wanting to be translated inside the advanced translation editor.

May 7, 2019 at 2:52 pm #3759459

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

1. Can you please let me know on what pages you are still seeing the old strings? Also, can you please let me know which are the old strings that you are seeing? If you can attach some screenshots with the strings that you are referring to and the pages that you are looking at, that would help me a lot.

2. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

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We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

I will be waiting for your response.

Kind regards,
Mihai Apetrei

May 10, 2019 at 12:29 pm #3784199

canayY

The issue was intermittent, but I think caused by the breeze caching plugin provided by my host.