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Last updated by Shekhar Bhandari 1 year, 2 months ago.

Assigned support staff: Shekhar Bhandari.

Author Posts
March 25, 2019 at 6:17 pm #3457183


My website default language is Eng and the second is Hebrew.

When trying to reset a user password in English, everything works fine,
but when I trying to do the same in Hebrew, I am getting the mail fine, but when I click the reset link I just go back to "lost your password" page.

What could be the problem?


March 26, 2019 at 4:51 am #3459161

Shekhar Bhandari

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you further on this issue.

I tested the issue creating a test site and I can see the links working properly for me.

It seems like a theme/plugin conflict or a PHP error that is blocking some functionalities and creating such issues, so could you please perform the below steps and let me know if that helps?

Minimal Setup

If you disable all non-related WPML plugins, switch to one of default themes, the problem persists or not?

+ Make a backup (both files and database) for your site before updating/proceeding anything (Always a good practice!).


1. Please follow the debugging information provided here: .
2. Repeat the action of creating the problem.
3. Copy and paste the contents of debug.log (log file inside the /wp-content/ directory) here for me to see.

Look forward to your reply.


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