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This topic contains 5 replies, has 2 voices.

Last updated by Bruno 5 months ago.

Assigned support staff: Bruno.

Author Posts
May 2, 2019 at 7:15 pm #3728619

ianB-13

I have included a translation for the password reset text using the WPML string editor. However when i change it, it includes the wrong link leading to a broken link.

hidden link

it should be:

hidden link

May 3, 2019 at 4:19 am #3730713

Bruno
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Thank you for contacting us. Are you using any plugin or caching system on your server? If yes, please could you clean to see if the problem is resolved?

Also, looking at these endpoints inside the WPML > String Translation page, then translated correctly?

Thank you.

May 6, 2019 at 11:46 am #3747989

ianB-13

Hi, thanks for the response. We use Siteground - don't think we have any caching or special plugins?
Yes the string translation is correct but the URL posted back is wrong (as per above).

May 7, 2019 at 6:39 pm #3761271

Bruno
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hi,

Thank you. I'll need to request temporary access (wp-admin and FTP) to your site - preferably to a test site where the problem has been replicated if possible - in order to be of better help.

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Note:

*** Please, can I install the Duplicator plugin (or All in One Migration) to make a copy of your site and install it on my test environment? This will help me debug the problem.

*** Note: Please make a full backup of your site.

Privacy and Security when Providing Debug Information for Support: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Thank you.

May 16, 2019 at 4:23 am #3821883

ianB-13

Sorry for the delay. To give access i am creating a user Administrator role for you. Can i get your email address? I if need to do something else please tell me!

May 16, 2019 at 9:45 pm #3829495

Bruno
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

You can use any email to create the user account in WordPress. Just set the password and then you can send me the login and the password. Your next message will be private again.

Also, please, can I install the Duplicator plugin (or All in One Migration) to make a copy of your site and install it on my test environment? This will help me debug the problem.

Thank you.

The topic ‘[Closed] reset password translation leading to broken link’ is closed to new replies.