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This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Our next available supporter will start replying to tickets in about 0.40 hours from now. Thank you for your understanding.

Author Posts
June 18, 2018 at 12:31 pm #2419059


@all - we have just released WPML 4.0.3, that includes all issues we knew of after WPML 4 was released.

Please let me know after you update if we can close this ticket.


June 18, 2018 at 2:44 pm #2419501


All the problems mentioned in the previous message remain to me.

June 18, 2018 at 3:45 pm #2419778


Languages: English (English )

Timezone: America/New_York (GMT-04:00)

@nicolab-17, could you please send me a snapshot of your site so that I can try to duplicate this issue and troubleshoot further? You can use the duplicator plugin to create the snapshot and send me the archive and installer files. The next reply is marked as private so that only you and I will have access to your files.

June 19, 2018 at 6:39 pm #2422777


If I select a new featured image on a translated and update the post, it still display the English featured image.

I have up to date all WPML plugins:

- WooCommerce Multilingual Version 4.3.2,
- WPML Media Version 2.3.3,
- WPML Multilingual CMS Version 4.0.3,
- WPML String Translation Version 2.8.3,
- WPML Translation Management Version 2.6.3

What I'm doing step by step:

1.- Open a post in Spanish.
2.- Uncheck Under Language Metabox: Media options -> [ ] Use featured image from original post (English)
3.- Remove Featured image in English.
4.- Add New Featured Image in Spanish.
5.- Update Post.

Post won't save Spanish Featured image and still display English Image.

Screen Shot 2018-06-19 at 1.39.12 PM.png
Screen Shot 2018-06-19 at 1.31.51 PM.png
Screen Shot 2018-06-19 at 1.31.41 PM.png
June 20, 2018 at 8:56 am #2423813



a issue found for woo product,
if we duplicate a product, the feature image cannot update in translation:

1. Duplicate a product
2. Go inside that new product and update feature image / gallery image
3. feature image cannot be update and remain as the old one, gallery image can be update


June 21, 2018 at 6:05 pm #2428084


How long should the install media translation process take? My plugin gets to 5% and sticks. There are 3000 posts in the blog (it's been going 8 years) so I was expecting it to be slow, but after an hour I can't tell the difference between slow and broken.

June 22, 2018 at 3:01 pm #2429806


I have exactly the same problem.

June 23, 2018 at 11:01 pm #2430929


Same problem as carlos-franciscoG:

- WooCommerce Multilingual Version,
- WPML Media Version 2.3.3,
- WPML Multilingual CMS Version 4.0.3,
- WPML String Translation Version 2.8.3,
- WPML Translation Management Version 2.6.3

1. Open a post/page in German (main language), switch to English.
2. "Use featured image from original post" - already turned off via config, checkbox is NOT checked.
3. Remove Featured image in German.
4. Add New Featured Image in English.
5. Update post/page.

Post/page won't save English featured image and still display german image.

Old post/pages, not updated with new WPML showing the right image.

best regards,

June 25, 2018 at 11:08 am #2432351


Hi, I need a small explanation: If I have translated meta title/descriptions for images before WPML 4.X (with Media Translation), do I still need that plugin?

June 26, 2018 at 8:38 am #2434607

Daniel Buvens

I have added a translation for a product, and the images don't come through in the translation.
See hidden link (translation) versus hidden link (original).

June 26, 2018 at 10:17 pm #2436485


I too have this same problem.

June 27, 2018 at 10:07 am #2437684


Cornerstone / Theme X also not working on Translation Editor

June 28, 2018 at 1:40 pm #2441417


Hi Everyone,

Based on your feedback we have brought back the media duplication feature, you can already try it in the current beta for WPML 4.0.4.

Please leave here a message with what you found so I can quickly escalate and resolve any issues we find.

@sandra - this is a known issue and we have an errata with a fix for that -

June 29, 2018 at 2:23 pm #2446207


Downloaded: from the Beta-Channel.

Deleted folder wp-content/plugins/sitepress-multilingual-cms, replaced with sitepress-multilingual-cms from the Beta-Archive.

Plugin shows up as 4.0.3, see Screenshot_1.jpg, in the folder changelog is a

Replace featured image in page, see Screenshot_2.jpg

Click "Update"

Featured image is replaced by the german version as in the old 4.0.3 before, see Screenshot_3.jpg.

Config for page see Screenshot_4.jpg

Sorry, did not work for me. 🙁

June 29, 2018 at 3:39 pm #2446556


Sorry for my previous post! I'm still looking at the live site, not on the stage site .. (Shame on me, but its friday afternoon ...)

Okay, plugin shows up as 4.0.4-b.2 ... (Screenshot_2.jpg)

BUT: It won't work as expected!

In the Language config, both checkboxes are checked again (!) after click on "Update" (see Screenshot_1.jpg) and the language specific featured image is overwritten by the image from main language ...

Best regards,