Please make sure to update to WPML 4.3.5 and check our list of Known Issues before reporting
Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that
Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.
If you do need to open a ticket please make sure to provide us with all the needed information as described in this page
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This thread is resolved. Here is a description of the problem and solution.
Problem: The client would like to use URL structure different domains in directories with the default language in directory with root page. Then, when the user types mysite.com, they see the root page with a custom template & language switcher, and after selecting a language they redirect to that language home page.
Solution: If browser redirect is enabled, disable this. Otherwise, the customers will get redirected to their browser language homepage.
Also, there was a function in this child theme that was automatically redirecting to the language homepage and skipping the root. Switching to the default theme allowed us to find this and then remove the redirect from the child theme functions.php