eamonnT
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Background of the issue:
I am trying to track and fix a 404 error on my site hidden link. The specific URL causing the issue is hidden link.
Symptoms:
404 error
Questions:
How can I track why this is a 404 and fix it?
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Prosenjit Barman
WPML Supporter since 03/2023
Languages:
English (English )
Timezone:
Asia/Dhaka (GMT+06:00)
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Hello There,
Thanks for contacting WPML Support.
I understand the issue you're encountering. The URL you shared is encoded and seems to be incomplete or truncated, which might prevent the server from properly recognizing it, resulting in a 400 error. However, when decoded, the URL appears to work correctly and loads the page without any issues. Please refer to the attached screenshot for confirmation.
Could you please share where you've found that URL that throws the 400 error?
Since the Russian page slug contains Cyrillic characters, you can enable URL Encoding for the Russian language to ensure that URLs with non-Latin characters are processed correctly.
To enable URL encoding:
- Go to "WPML > Languages" in your WordPress admin dashboard and click on "Edit Language"
- Look for the option to "Encode URLs" option
- Select "Yes" from the dropdown for Russian language and save the changes.
This should help in preventing any issues related to non-Latin characters in your URLs.
Please check and let me know the update. I will be happy to help if you need further assistance in this matter.
Best regards,
Prosenjit
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eamonnT
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I can not see an edit option. I am using clicky and that shows the broken url
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Prosenjit Barman
WPML Supporter since 03/2023
Languages:
English (English )
Timezone:
Asia/Dhaka (GMT+06:00)
|
Hi!
The "Edit Language" link should be available right below the language list. Please check this screenshot: hidden link
From there, you can edit the languages and update the Encode URL option for the Russian language.
Once the option is updated, you can check if you're still having the Broken link issue. I will be happy to help if you need further assistance in this matter.
Best regards,
Prosenjit
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eamonnT
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okay found it thanks ..
How can I find out what actual page this page should be and how can i check now working ?
hidden link
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eamonnT
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also will thus thing ne also an issue with other languages....
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Prosenjit Barman
WPML Supporter since 03/2023
Languages:
English (English )
Timezone:
Asia/Dhaka (GMT+06:00)
|
Hi!
It looks like an extra character is being added to the URL, causing it to display a 404 error. If you remove the `%B` from the end of the following URL, the Russian page should work properly.
- hidden link
It's possible that it was automatically generated during the translation process. But rest assured that while accessing the correct page, there is no 404 error.
However, if you have enabled the encode URL option, the URL for the Russian page should automatically be adjusted correctly for Future translations. For the existing page that's experiencing the issue, you can manually correct the slug by following these steps:
- Switch to the Russian language from your Dashboard using the Language Switcher in the top bar of the Admin area.
- Locate the Russian page that is showing the 404 error.
- Click on the Quick Edit link beneath the page title.
- Adjust the slug for the Russian page and save the changes.
I hope you can understand. If there is anything else you need help with, feel free to let me know. I will be happy to help.
Best regards,
Prosenjit
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eamonnT
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Thanks... Now that I know which page it is it looks okay as when i search for it it does not return 404.. hidden link
When I click on my page it works hidden link
Clicky might be causing the problem....?
BUt I am seeing other examples.... how can I find out the correct URL another example is for Jap language
hidden link
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eamonnT
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Should I also use encoding for Jap lang?
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eamonnT
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found another URL that is broken when reported in clicky but how do I find the correct URL ( same question )
hidden link
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Prosenjit Barman
WPML Supporter since 03/2023
Languages:
English (English )
Timezone:
Asia/Dhaka (GMT+06:00)
|
Hello There,
I hope you're doing well. Sorry for the delay in responding due to the weekend.
I'm glad to hear that the pages are loading correctly. The Clicky platform may be saving the URLs incorrectly, which is leading to a 404 error when trying to access the link. If you're not experiencing any issues in the search console or when accessing the page directly, then there's no need to worry about it. It would be best to reach out to Clicky support to discuss the issue with the links.
Regarding the Jap lang - if the language contains non-Latin characters, you'll need to set the URL encoding for that language as well. It is recommended to set the URL encoding for all the languages that contain the non-Latin characters.
To locate the correct URL, you can copy the link and use this tool to decode it: hidden link. After decoding, check for any incorrect characters in the URL. Remove any incorrect characters you find and then try accessing the URL again to reach the correct page.
I hope it helps. Feel free to let me know if you have any other questions or need clarification. I will be happy to help.
Best regards,
Prosenjit
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eamonnT
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I placed this in decoder but dod not work
hidden link
So I can not check which page it is
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Prosenjit Barman
WPML Supporter since 03/2023
Languages:
English (English )
Timezone:
Asia/Dhaka (GMT+06:00)
|
Hi There!
Thank you for the update.
I used the decoder and was able to view the URL. You can check the decoded URL in this screenshot: hidden link
You'll notice that an ampersand symbol (%) is incorrectly being added at the end of the URL. Please remove that, and you should be able to access the correct page.
The WPML URL handler shouldn’t add such symbols. When you access the translated page, you’ll notice that there are no incorrect symbols in the URL. The Clicky platform may be incorrectly registering the URL with non-Latin characters, which could be causing this issue. It might be helpful to discuss this with the Clicky team, as they may be able to provide some insights regarding the links.
Let me know if there is anything else you need help with. I will be happy to assist.
Best regards,
Prosenjit
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