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This topic contains 23 replies, has 2 voices.

Last updated by Lauren 3 weeks ago.

Assigned support staff: Lauren.

Author Posts
August 29, 2019 at 4:55 pm #4482859

carstenL-5

I am trying to: Have more orders ( ecomerce site )

Link to a page where the issue can be seen: I have read about Varnish Cache problems on Flywheel.

I expected to see: More orders :.)

Instead, I got: No so many ( FAR TOO FEW Orders ) my site is for elderly people and not a site that you visit witout needing the product. Ecomerce conversation rate of 0.87% is about 5% less than expected for the site.

I have set the "Set AJAX" Cookie, otherwise it seems that Add to cart does not work in many cases, although you suggest leaving it off.

I am on Flywheel and since that move about 12 months ago, we have struggled getting the site to convert. I see there have been problems with Varnish Cache, is that still the case ?

August 29, 2019 at 7:08 pm #4483163

Lauren
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

To follow up from our chat, please let me know if the issue with not being able to add a product to the cart returns, or if the error that showed in the debug log comes back. If so, we can set up a staging site for further testing. Thanks so much for your assistance with troubleshooting!

September 5, 2019 at 6:11 am #4515619

carstenL-5

Hi Laureen,

It was such a pleasure last time.

I have not bothered you during your holiday 🙂 Hope it was good !

I removed the AJAX Cookie for cart and left it off for two days ( no orders ) then reenabled it and a few orders has come in.

WPML Recommends having it off, the cookie is giving problems with Varnish Cache at Flywheel as I understand it, so pages are not served from the cache.

Can you tell me if you have experience of how to ensure it works with Varnish Cache with no problems on flywheel or do you advise for performance and stability to move to kinsta ?

I am ready to do everything to get it working and be reliable at 100%

Best regards

Carsten

September 9, 2019 at 8:38 pm #4540123

Lauren
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

Hi there! My holiday was a nice break, thanks for asking. Just to make sure I understand, everything is working correctly with the ajax enabled, correct? Is there a reason that you can't leave it enabled?

I will do some checking and see what I can find in regards to Varnish Cache and check with our developers as well.

September 10, 2019 at 7:24 pm #4548481

carstenL-5

Hi laureen,

Super you had a good holiday, hopefully not too much wind...

Today I just guided a customer ( french ) to place the order online. FORTUNATLY she wrote back and told me that everytime she added to the cart ( in the french part of the site ) the product disappeared, but it worked if she tried to order in the Danish Language.

Probably why I am not getting any international orders.

Any clue of why this does not work ?

I am looking forward for 4.3 with faster translation.
Do you know how stable the current beta is ?

Best regards

Carsten

September 11, 2019 at 11:14 am #4552887

carstenL-5

Hi Laureen,

It seems in Flywheel Log that cache is missed "just" 5371 times" yesterday.

I hereby provide a few lines. Dows that help ?

And the problem with the cart being emptied is a problem we need to fix now 🙂

94.231.103.178, 127.0.0.1 - - [11/Sep/2019:03:38:04 +0000] "GET hidden link HTTP/1.0" 200 22607 "hidden link" "WordPress" lemco.dk hit fwhash:xuj8lheg2w FLYWHEEL_BOT
94.231.103.178, 127.0.0.1 - - [11/Sep/2019:03:38:04 +0000] "GET hidden link HTTP/1.0" 200 23339 "hidden link" "WordPress" lemco.dk hit fwhash:xuj8lheg2w FLYWHEEL_BOT
95.216.16.51, 127.0.0.1 - - [11/Sep/2019:03:38:05 +0000] "GET hidden link HTTP/1.0" 200 31318 "-" "Mozilla/5.0 (compatible; MJ12bot/v1.4.8; hidden link)" lemco.dk hit fwhash:xuj8lheg2w FLYWHEEL_BOT
94.231.103.178, 127.0.0.1 - - [11/Sep/2019:03:38:04 +0000] "GET hidden link HTTP/1.0" 200 23082 "hidden link" "WordPress" lemco.dk miss fwhash:xuj8lheg2w FLYWHEEL_BOT
94.231.103.178, 127.0.0.1 - - [11/Sep/2019:03:38:06 +0000] "GET hidden link HTTP/1.0" 200 21646 "hidden link" "WordPress" lemco.dk miss fwhash:xuj8lheg2w FLYWHEEL_BOT
94.231.103.178, 127.0.0.1 - - [11/Sep/2019:03:38:07 +0000] "GET hidden link HTTP/1.0" 200 23041 "hidden link" "WordPress" lemco.dk miss fwhash:xuj8lheg2w FLYWHEEL_BOT
94.231.103.178, 127.0.0.1 - - [11/Sep/2019:03:38:08 +0000] "GET hidden link HTTP/1.0" 200 23305 "hidden link" "WordPress" lemco.dk miss fwhash:xuj8lheg2w FLYWHEEL_BOT
95.216.16.51 - - [11/Sep/2019:03:38:09 +0000] "GET hidden link HTTP/1.1" 301 178 "-" "Mozilla/5.0 (compatible; MJ12bot/v1.4.8; hidden link)" lemco.dk miss fwhash:xuj8lheg2w FLYWHEEL_BOT
94.231.103.178, 127.0.0.1 - - [11/Sep/2019:03:38:09 +0000] "GET hidden link HTTP/1.0" 200 22138 "hidden link" "WordPress" lemco.dk miss fwhash:xuj8lheg2w FLYWHEEL_BOT
46.101.221.229, 127.0.0.1 - - [11/Sep/2019:03:38:11 +0000] "POST hidden link HTTP/1.0" 200 0 "hidden link" "WordPress/5.2.3; hidden link" lemco.dk miss fwhash:xuj8lheg2w FLYWHEEL_BOT
94.231.103.178, 127.0.0.1 - - [11/Sep/2019:03:38:10 +0000] "GET hidden link HTTP/1.0" 200 27424 "hidden link" "WordPress" lemco.dk miss fwhash:xuj8lheg2w FLYWHEEL_BOT
94.231.103.178, 127.0.0.1 - - [11/Sep/2019:03:38:12 +0000] "GET hidden link HTTP/1.0" 200 22868 "hidden link" "WordPress" lemco.dk miss fwhash:xuj8lheg2w FLYWHEEL_BOT
94.231.103.178, 127.0.0.1 - - [11/Sep/2019:03:38:13 +0000] "GET hidden link HTTP/1.0" 200 21663 "hidden link" "WordPress" lemco.dk miss fwhash:xuj8lheg2w FLYWHEEL_BOT
94.231.103.178, 127.0.0.1 - - [11/Sep/2019:03:38:15 +0000] "GET hidden link HTTP/1.0" 200 24038 "hidden link" "WordPress" lemco.dk hit fwhash:xuj8lheg2w FLYWHEEL_BOT
95.216.16.51, 127.0.0.1 - - [11/Sep/2019:03:38:14 +0000] "GET hidden link HTTP/1.0" 301 0 "-" "Mozilla/5.0 (compatible; MJ12bot/v1.4.8; hidden link)" lemco.dk miss fwhash:xuj8lheg2w FLYWHEEL_BOT
94.231.103.178, 127.0.0.1 - - [11/Sep/2019:03:38:15 +0000] "GET hidden link HTTP/1.0" 200 16484 "hidden link" "WordPress" lemco.dk hit fwhash:xuj8lheg2w FLYWHEEL_BOT
94.231.103.178, 127.0.0.1 - - [11/Sep/2019:03:38:15 +0000] "GET hidden link HTTP/1.0" 200 12781 "hidden link" "WordPress" lemco.dk hit fwhash:xuj8lheg2w FLYWHEEL_BOT
94.231.103.178, 127.0.0.1 - - [11/Sep/2019:03:38:15 +0000] "GET hidden link HTTP/1.0" 200 17975 "hidden link" "WordPress" lemco.dk miss fwhash:xuj8lheg2w FLYWHEEL_BOT
94.231.103.178, 127.0.0.1 - - [11/Sep/2019:03:38:18 +0000] "GET hidden link HTTP/1.0" 200 12619 "hidden link" "WordPress" lemco.dk miss fwhash:xuj8lheg2w FLYWHEEL_BOT
94.231.103.178, 127.0.0.1 - - [11/Sep/2019:03:38:19 +0000] "GET hidden link HTTP/1.0" 200 15656 "hidden link" "WordPress" lemco.dk miss fwhash:xuj8lheg2w FLYWHEEL_BOT
94.231.103.178, 127.0.0.1 - - [11/Sep/2019:03:38:21 +0000] "GET hidden link HTTP/1.0" 200 12371 "hidden link" "WordPress" lemco.dk miss fwhash:xuj8lheg2w FLYWHEEL_BOT
94.231.103.178, 127.0.0.1 - - [11/Sep/2019:03:38:22 +0000] "GET hidden link HTTP/1.0" 302 0 "hidden link" "WordPress" lemco.dk miss fwhash:xuj8lheg2w FLYWHEEL_BOT
95.216.16.51, 127.0.0.1 - - [11/Sep/2019:03:38:23 +0000] "GET hidden link HTTP/1.0" 200 31318 "-" "Mozilla/5.0 (compatible; MJ12bot/v1.4.8; hidden link)" lemco.dk hit fwhash:xuj8lheg2w FLYWHEEL_BOT
94.231.103.178, 127.0.0.1 - - [11/Sep/2019:03:38:23 +0000] "GET hidden link HTTP/1.0" 200 15833 "hidden link" "WordPress" lemco.dk miss fwhash:xuj8lheg2w FLYWHEEL_BOT
94.231.103.178, 127.0.0.1 - - [11/Sep/2019:03:38:24 +0000] "GET hidden link HTTP/1.0" 302 0 "hidden link" "WordPress" lemco.dk miss fwhash:xuj8lheg2w FLYWHEEL_BOT
94.231.103.178, 127.0.0.1 - - [11/Sep/2019:03:38:24 +0000] "GET hidden link HTTP/1.0" 200 17419 "hidden link" "WordPress" lemco.dk miss fwhash:xuj8lheg2w FLYWHEEL_BOT
94.231.103.178, 127.0.0.1 - - [11/Sep/2019:03:38:26 +0000] "GET hidden link HTTP/1.0" 200 13446 "hidden link" "WordPress" lemco.dk miss fwhash:xuj8lheg2w FLYWHEEL_BOT
94.231.103.178, 127.0.0.1 - - [11/Sep/2019:03:38:27 +0000] "GET hidden link HTTP/1.0" 200 13879 "hidden link" "WordPress" lemco.dk miss fwhash:xuj8lheg2w FLYWHEEL_BOT
94.231.103.178, 127.0.0.1 - - [11/Sep/2019:03:38:28 +0000] "GET hidden link HTTP/1.0" 200 22255 "hidden link" "WordPress" lemco.dk miss fwhash:xuj8lheg2w FLYWHEEL_BOT
95.216.16.51, 127.0.0.1 - - [11/Sep/2019:03:38:29 +0000] "GET hidden link HTTP/1.0" 301 0 "-" "Mozilla/5.0 (compatible; MJ12bot/v1.4.8; hidden link)" lemco.dk hit fwhash:xuj8lheg2w FLYWHEEL_BOT
94.231.103.178, 127.0.0.1 - - [11/Sep/2019:03:38:29 +0000] "GET hidden link HTTP/1.0" 200 16814 "hidden link" "WordPress" lemco.dk miss fwhash:xuj8lheg2w FLYWHEEL_BOT
94.231.103.178, 127.0.0.1 - - [11/Sep/2019:03:38:30 +0000] "GET hidden link HTTP/1.0" 200 11957 "hidden link" "WordPress" lemco.dk miss fwhash:xuj8lheg2w FLYWHEEL_BOT
94.231.103.178, 127.0.0.1 - - [11/Sep/2019:03:38:31 +0000] "GET hidden link HTTP/1.0" 200 17146 "hidden link" "WordPress" lemco.dk miss fwhash:xuj8lheg2w FLYWHEEL_BOT
94.231.103.178, 127.0.0.1 - - [11/Sep/2019:03:38:32 +0000] "GET hidden link HTTP/1.0" 200 17549 "hidden link" "WordPress" lemco.dk miss fwhash:xuj8lheg2w FLYWHEEL_BOT
95.216.16.51, 127.0.0.1 - - [11/Sep/2019:03:38:34 +0000] "GET hidden link HTTP/1.0" 200 31318 "-" "Mozilla/5.0 (compatible; MJ12bot/v1.4.8; hidden link)" lemco.dk hit fwhash:xuj8lheg2w FLYWHEEL_BOT
94.231.103.178, 127.0.0.1 - - [11/Sep/2019:03:38:33 +0000] "GET hidden link HTTP/1.0" 200 20984 "hidden link" "WordPress" lemco.dk miss fwhash:xuj8lheg2w FLYWHEEL_BOT
94.231.103.178, 127.0.0.1 - - [11/Sep/2019:03:38:34 +0000] "GET hidden link HTTP/1.0" 200 17535 "hidden link" "WordPress" lemco.dk miss fwhash:xuj8lheg2w FLYWHEEL_BOT
94.231.103.178, 127.0.0.1 - - [11/Sep/2019:03:38:35 +0000] "GET hidden link HTTP/1.0" 200 27802 "hidden link" "WordPress" lemco.dk hit fwhash:xuj8lheg2w FLYWHEEL_BOT
94.231.103.178, 127.0.0.1 - - [11/Sep/2019:03:38:36 +0000] "GET hidden link HTTP/1.0" 200 22043 "hidden link" "WordPress" lemco.dk miss fwhash:xuj8lheg2w FLYWHEEL_BOT
95.216.16.51 - - [11/Sep/2019:03:38:38 +0000] "GET hidden link HTTP/1.1" 301 178 "-" "Mozilla/5.0 (compatible; MJ12bot/v1.4.8; hidden link)" lemco.dk miss fwhash:xuj8lheg2w FLYWHE

September 11, 2019 at 5:05 pm #4555403

Lauren
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

Do you know if the product she is trying to add has been translated to French? Also, what is the status for the post type Products in WPML -> Settings (in the Post Type section)? Is the ajax cookie enabled or not when this is happening?

It looks like the credentials from our chat were removed for privacy reasons. Please send access in the next reply, which I have marked as private, so that I can further investigate.

September 11, 2019 at 8:25 pm #4556387

carstenL-5

Hi Laureen,

Can we start up a chat ?

September 12, 2019 at 12:04 pm #4560789

Lauren
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

Thanks for the additional details. I tried to access the site but the credentials are not working for me. I get "ERROR: Incorrect username or password."

Also, I saw your message about the chat but I was closed for the day already. I also think I will need more time to dig around, so I'm not sure it would benefit you to have you sit around on chat while I run tests 🙂

You can update your previous reply with the correct credentials and let me know so that I can log in and take a look. Thanks!

September 12, 2019 at 12:14 pm #4560827

carstenL-5

You should be able to replicate it on the french page.

I hope you have had this problem on other sites as well, so we can fix it 🙂

September 12, 2019 at 3:02 pm #4562209

carstenL-5

Did you get access ?

September 12, 2019 at 3:39 pm #4562457

carstenL-5

It appears that when you add something to the cart when in either French or English. A pop up says: You've switched the language and there are items in the cart. If you keep the English language, the cart will be emptied and you will have to add the items again to the cart.

But that comes up even if you add the product when in english language and without changing language at all.

That seems very odd, and perhaps a reason why I am only getting orders from Denmark 🙁

I am leaving for a fait in Germenay for a fait with 50.000 people, I certainly hope it works for the fair...

Can you assist on that ?

Did you change anything today. There is a cache that sometimes needs to be purged.

( But no too often, as Google hates the lack of speed after resets.. )

September 12, 2019 at 5:27 pm #4563661

Lauren
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

I tried again but neither the previous username/password or the latest are allowing me to login. I tried multiple combinations of the different username (with or without a hyphen) as well, but with no luck.

September 16, 2019 at 8:19 pm #4583809

carstenL-5

I have created a new user for you: wpmllauren

PW: TFazkaR8KtvPOzqg@39pbI#q

Please confirm it works. I have not seen your answer while it was on the second page.

I am very eager to see if you can make it work. As the pages still takes 4 seconds to load ( on good days ) with varnish cache activated, but I am quite sure a lot of pages are not cached from some sort of cookie set by the cart ( as I wrote in a previous post in the same thread as this one.. )

September 17, 2019 at 6:27 pm #4590699

Lauren
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

Thanks so much. I grabbed a copy of your site using All In One Migration and am now testing locally. I will update here as soon as I have additional information. Thanks for your continued patience.